Date

13 Apr 2021
Expired!

Time

GMT+1
All Day

Labels

In Person

Copy of Canadian dinner IT 2

The Evolution of Customer Experience Virtual Roundtable

An exclusive online discussion for executives responsible for customer experience and sales in Indonesia

Hosted by Yellow Messenger, The Evolution of Customer Experience Virtual Roundtable is set up to offer an intimate online forum for executives responsible for customer experience and sales from various sectors in Indonesia.

Our discussions are designed to be very inclusive and interactive, ensuring to leverage the wealth of experience from your senior peers.

This event is focused on decision-makers responsible for customer experience, customer engagement, digital, product, marketing, and operations who are interested in exchanging their thoughts and ideas together with renowned senior peers in the field.

Attendance is by invitation only and is, of course, complimentary.

The Evolution of Customer Experience: New Digital Marketing Strategies

New digital marketing strategies, such as AI, have become a hot business topic over the past year. As companies worldwide adapt to an ever-changing virtual environment, their main focus remains on maintaining satisfactory CX standards to meet their increasingly demanding audience’s needs.

Innovative businesses understand that the equal engagement of both their internal and external parties is a key element to success. By placing consumer satisfaction at the centre of their operations, customer-facing organisations can trigger a cycle of continued growth, resulting in increased profit and customer retention. With an overwhelming number of sales being carried out online, new approaches like Conversational AI allow businesses to boost revenues while reducing operating expenses.

What solutions can help enterprises achieve greater customer retention?
How can a superior CX improve communication with external stakeholders?
In what ways are new digital marketing CX strategies impacting the customer journey?

9:50 am: Guest to check-in online
10:00 am: Ortus Master of Ceremonies to make introductions
10:05 am: Short Introduction by Yellow Messenger
10:10 am: Discussion instigated by the moderator and continued by the group
11:00 am: End of session

12:50 pm: Guest to check-in online
1:00 pm: Ortus Master of Ceremonies to make introductions
1:05 pm: Short Introduction by Yellow Messenger
1:10 pm: Discussion instigated by the moderator and continued by the group
2:00 pm: End of session

Yellow Messenger provides an enterprise with an AI-platform to build rich conversational experiences for customers and employees. The proprietary technology enables seamless orchestration between bots, applications, and humans; enabling enterprise-ready implementation for managing HR, Sales and Marketing, Customer Support and ITSM Automation, across industries.

SVP and Head of Customer Operations at Indosat Ooredoo
Head of Customer Engagement at Smartfren Telecom
Head of CX at Matahari Department Store
Head of Country CX at Grab
Head of e-Commerce at Kino
Head of Digital at Matahari Department Store
Head of Digital Lending Division at Bank OCBC NISP
Head of Operations at AMAR Bank
Head of Strategy at Sinar Mas Land
Head of Product at SPIN
VP of Design at OVO
Global CX Specialist at CX Expert

Thursday, 28th of January, 2021

10:00 AM ICT

Hosted by:

  • : CanadianDinner
  • : 2021-03-29
Tags: ,

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