Building the Future of Digital IT
In an era of pandemic-driven remote work, firms have increased focus on change management and acquiring more advanced automation capabilities to accommodate the new normal. In fact, 72% of IT service decision-makers are now interested in software that provides machine automation to help them scale services and improve customer experience.
Frederic Giron, VP & Research Director from Forrester, will share their findings on how firms are reinventing their core competencies while focusing on scaling to support their new employee experience initiatives.
- How can businesses modernise & automate IT to tackle the challenges during the pandemic?
- How can organisations predict issues, prevent impact and automate resolutions with machine learning and AI?