The BPO Leaders Breakfast

An exclusive breakfast discussion for C-level executives of prominent BPO firms in Malaysia

The Evolution of the BPO Sector and The Role of Technology

Business process outsourcing has traditionally been viewed by the corporate sector as a means for businesses to cut down costs and improve profitability. However, in recent years, there has been a remarkable transformation, where BPOs emerged as a value proposition taking centre stage. Technologies such as Artificial Intelligence, Robotic Process Automation, and Cognitive Automation have a big role to play in this transformation. Businesses that have a competitive edge in today’s scenario are the ones that leverage the power of technology.

We will be bringing together key executives from Malaysia’s BPO community for breakfast to discuss the role of technology within the ever-evolving BPO Sector:

  • How is technology changing the value proposition of outsourcing?
  • How specifically is that changing Malaysia’s role in the BPO sector?
  • What are some of the hurdles and challenges faced by BPOs looking to digitally transform their offering?
  • Other related issues that BPO decision makers face today

8:00 AM Arrival of guests and breakfast reception
8:30 AM Welcome by The Ortus Club and a short address by Automation Anywhere
8:45 AM Discussion instigated by the moderator and continued by the group over breakfast
9:30 AM Breakfast Discussion comes to a close and continuation of networking

Sheraton Petaling Jaya
Jalan Utara C, Petaling Jaya 46200 Malaysia

Wednesday, 26th of June 2019

Sheraton Petaling Jaya Hotel

      Attended By:

Founder & CEO at Brandt International

CEO at VADS

CEO at IX Telecom

CEO at SRG Asia Pacific

CEO of APAC at Denave

CHRO  at Teledirect Telecommerce

Country Director at Teledirect Telecommerce

Country Head at IGT Solutions

Country Director at Denave

General Manager at TM One

Head of Digital Transformation at DayThree Business Services

Head of Project Management Office & Business Intelligence at Sellbytel

Head Of Global Sales at Scicom

Regional Head of Commercial at SG Global Support

Executive Director at Advance Information Marketing

Director & Partner at Astiostech

Senior Director of Commercial and Project Management at SRG Asia Pacific

Director at SG Global Support

Hosted by:

Mara Dela PazAA_KL 1