The Evolution of the BPO Sector and The Role of Technology
Business process outsourcing has traditionally been viewed by the corporate sector as a means for businesses to cut down costs and improve profitability. However, in recent years, there has been a remarkable transformation, where BPOs emerged as a value proposition taking centre stage. Technologies such as Artificial Intelligence, Robotic Process Automation, and Cognitive Automation have a big role to play in this transformation. Businesses that have a competitive edge in today’s scenario are the ones that leverage the power of technology.
We will be bringing together key executives from Malaysia’s BPO community for breakfast to discuss the role of technology within the ever-evolving BPO Sector:
- How is technology changing the value proposition of outsourcing?
- How specifically is that changing Malaysia’s role in the BPO sector?
- What are some of the hurdles and challenges faced by BPOs looking to digitally transform their offering?
- Other related issues that BPO decision makers face today