The Evolution of the BPO Sector and The Role of Technology
Business process outsourcing has traditionally been viewed by the corporate sector as a means for businesses to cut down costs and improve profitability. However, in recent years, there has been a remarkable transformation, where BPOs emerged as a value proposition taking centre stage. Technologies such as cloud computing, website analytics, and social media networks have a big role to play in this transformation. Businesses that have a competitive edge in today’s scenario are the ones that leverage on the power of technology.
We will be bringing together key technology executives from the Malaysian BPO and Technology community for drinks, dinner and a topical discussion.
Key points up for discussion:
- How is technology changing the value proposition of outsourcing?
- In what way specifically is technology changing Malaysia’s role in the BPO and Technology sector?
- What are some of the hurdles and challenges faced by BPOs and Technology firms looking to digitally transform their offering?
- Other related issues that BPO and Technology decision makers face on a day to day
11:30 am: Arrival of guests and drinks reception
12:00 pm: Welcome by The Ortus Club
12:20 pm: Discussion instigated the moderator and continued by the group over lunch
1:30 pm: Discussion comes to a close and continuation of networking
Graze Restaurant at Hilton Kuala Lumpur
Level 4, Kuala Lumpur Sentral, 50470 Kuala Lumpur
CEO at HelloGold
CEO at Qinetics Solutions
CEO at MDT Innovations
COO at MDT Innovations
CEO at SearchGuru
CIO at Averis
Country Director at Denave Malaysia
Vice President at AnyMind Group
Vice President, Technology at Avows Technologies
Regional Director, Technology for APAC at Blue Rose Technologies
Regional Director at GoBear
Executive Director and Co founder at iPay88
Senior Director at Affin-Hwang Capital
Senior Operations Director at Teledirect Telecommerce
Director at SG Global Support
Director, Business Solutions and Innovations at Manpower Group Malaysia
Associate Director, Global Business Services at YYC Group