Go from CX Starter to Champion:

How to level up your support

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October 28th, 2020

11:30 AM SGT

 

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ABOUT

Exceptional customer experience sets your business apart, and Zendesk can help. Join us on 28 October when we share key takeaways to level up your customer support. We’re joined by research firm Enterprise Strategy Group (ESG) who gathered data and insights from over 1,000 global CX Leaders, including your peers throughout Asia Pacific.

The ESG analysts will present the 3 levels of Customer Service– Starters, Risers, and Champions–and the benefits Champions are seeing from industry-leading customer support. We’ll also feature local Zendesk CX leaders for a conversation around customer support in the Asia Pacific region.


You’ll hear more about:
• What leaders need to move from Starter to Champion
• The keys to thriving through and embracing change
• How to plan for continued success in 2021


There may also be some surprises–like a pop-in by champion surfer Layne Beachley and her husband, INXS guitarist Kirk Pengilly. And don’t forget to connect at our Regional Booths for ANZ, India, Asia, Korea, and Japan. Engage with your local Zendesk Team of experts, check out cool new content, book a meeting, and ask a question or two.

A G E N D A

11:30 AM 

Welcome address 


11:40 AM 

5 Big Bets for the future of CRM


11:45 AM 

What it means to be a CX Champion and why you should care


11:55 AM 

Beyond the research


12:15 AM 

10 tips for better self-care


12:45 PM 

End of session

Register below to join

Alternatively, you can register by emailing Ciara Manalansan
(ciara@ortusclub.com)


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