May 28, 2019 (Tuesday)


Hosted by:


Join the CX leaders breakfast briefing and see how your business measures up against 45,000 companies worldwide.  Get insights from Singapore CX Leaders in our panel discussion and hear from our own Customer Experience and Success Team on how you can use the latest technologies to improve your customer satisfaction, win new customers and improve your bottom line.

You will also get a chance to mingle with industry peers and have the chance to exchange and share thoughts on your CX opportunities and challenges.


09.00 am: Registration, Breakfast and Coffee/Tea Provided

09.30 am: What Customer Experience Leaders Need to Know in 2019
Malcolm Koh, Customer Experience Strategist – Zendesk

10.00 am: Building a Strong Foundation for CX and using Technology to Transform your Support Organisation from a Cost Centre to a Profit Centre
Steph Owen, Senior Director APAC Success -Zendesk

10.30 am: CX Leaders Panel Discussion

Singapore CX and Business Leaders share their insights on how to use CX to win new business and keep existing customers, whilst maintaining costs and using data to provide insights that impact the bottom line.

Gabriel Lim, Co-Founder and CEO – Saleswhale

Chen Yongchang, Head of Research & Consulting at SMU

Final Panel Member to be announced

Moderator: Sandie Overtveld, VP of APAC – Zendesk

11.00 am: Meet the Zendesk Team 

11.30 am: End of Event


Grand Hyatt Singapore
10 Scotts Rd, Singapore 228211

The Speakers

Gabriele Lim
Co-Founder and CEO

TP Pura
Senior Manager, Customer Insights & Innovation
Sephora Digital SEA

Chen Yongchang
Head, Research & Consulting

Steph Owen
Director of Customer Success – APAC

Malcolm Koh
Customer Experience Strategist, APAC

YokoSingapore CX Leaders Breakfast