The CX Leaders’ Virtual Roundtable

An exclusive online discussion for CX leaders across the United States and Canada

Hosted by [24], The CX Leaders’ Virtual Roundtable is set up to offer an intimate online forum for CX leaders from prominent firms across the United States and Canada

Our discussions are designed to be very inclusive and interactive, ensuring to leverage the wealth of experience from your senior peers.

Job titles include CEOs, CIOs, CMOs, CTOs, CPOs, CXOs, COOs, Presidents, Managing VPs, VPs, Chairmans and Vice Chairmans responsible for Customer Experience, Information Technology, Digital, eCommerce, Procurement, Operations, and Innovation from prominent firms across the United States and Canada.

Attendance is by invitation only and is, of course, complimentary.

Business Messaging for CX Success

There’s a reason asynchronous messaging is becoming the CX channel of choice among consumers of all ages. It’s quick, it’s familiar and, best of all, it’s convenient. Messaging allows customers to park and pick up a conversation without losing context, all in the channels they already use every day. Don’t let messaging myths or misconceptions mar your customer experience. 

  • How are brands using messaging to unlock revenue streams and bring their CX to the next level?
  • How can organizations identify the technology foundation of great messaging experiences?
  • How can businesses measure the success of their messaging implementation?
  • What are the best techniques to evolve from synchronous to asynchronous messaging mode?

2:50 pm: Guests to check-in online
3:00 pm: Welcome by The Ortus Club
3:10 pm: Introduction of participants
3:20 pm: Short address from 24/
3:30 pm: Discussion instigated by the moderator and continued by the group
4:15 pm: End of session

[24] is redefining the way businesses interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, the company’s technology helps businesses create a personalized, predictive and effortless customer experience across all channels. The world’s largest and most recognizable brands are using intent-driven engagement from [24] to assist several hundred million visitors annually, through more than 1.5 billion conversations, most of which are automated.

  • SVP of Product Innovation, Head of Cash Management and Trade Innovation at Citi
  • VP of Member Experience Transformation at Navy Federal Credit Union
  • VP of Global Operations at Marriott International
  • VP of Revenue Strategy and Analytics at Marriott International
  • VP of Data Fabric, Keying and Linking at Equifax
  • VP of Software Engineering and DevOps at David’s Bridal
  • AVP of Consumer Pricing and Analytics at Safelite AutoGlass
  • Worldwide Director of Customer Experience at Lenovo
  • Lead and Relationship Management Director of Customer Service and Support at Microsoft
  • Director of Technology Architecture at CIBC
  • other senior-level executives

Tuesday, 20th of October, 2020

3:00 PM EDT

Register below to join The CX Leaders’ Virtual Roundtable

Alternatively, you can register by emailing Neil Pickford

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