The CX Leaders’ Virtual Roundtable

An exclusive online discussion for CX leaders across the United States and Canada

Hosted by [24], The CX Leaders’ Virtual Roundtable was set up to offer an intimate online forum for CX leaders from prominent firms across the United States and Canada

Our discussions are designed to be very inclusive and interactive, ensuring to leverage the wealth of experience from your senior peers.

Business Messaging for CX Success

There’s a reason asynchronous messaging is becoming the CX channel of choice among consumers of all ages. It’s quick, it’s familiar and, best of all, it’s convenient. Messaging allows customers to park and pick up a conversation without losing context, all in the channels they already use every day. Don’t let messaging myths or misconceptions mar your customer experience. 

  • How are brands using messaging to unlock revenue streams and bring their CX to the next level?
  • How can organizations identify the technology foundation of great messaging experiences?
  • How can businesses measure the success of their messaging implementation?
  • What are the best techniques to evolve from synchronous to asynchronous messaging mode?

2:50 pm: Guests to check-in online
3:00 pm: Welcome by The Ortus Club
3:10 pm: Introduction of participants
3:20 pm: Short address from 24/
3:30 pm: Discussion instigated by the moderator and continued by the group
4:15 pm: End of session

[24] is redefining the way businesses interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, the company’s technology helps businesses create a personalized, predictive and effortless customer experience across all channels. The world’s largest and most recognizable brands are using intent-driven engagement from [24] to assist several hundred million visitors annually, through more than 1.5 billion conversations, most of which are automated.

Tuesday, 20th of October, 2020

3:00 PM EDT

Attended by:

SVP of Product Innovation at Citi
VP of Global Operations at Marriott International
VP at Bank of America
VP of Product Management at GoDaddy
VP of Member Services at Ancestry
VP of Global Operations at Autodesk
VP of Data Fabric| Keying & Linking at Equifax
VP of Software Engineering & DevOps at David’s Bridal
Worldwide Director of Customer Experience at Lenovo
Director of Technology Architecture at CIBC
Director of Global Cross Brand Marketing at Hilton
Director of WW Services Marketing and Portfolio Management at Lenovo
Director of IT at The Home Depot
Director of Lead & Relationship Management at Microsoft
Senior Manager of Network Performance Analysis at United Airlines

Hosted by:

Martie BautistaThe CX Leaders’ Roundtable