The CX Leaders’ Virtual Roundtable

An exclusive online discussion for executives in Australia

Hosted by Zendesk, the CX Leaders’ Virtual Roundtable is set up to offer an intimate online forum for executives from prominent firms in Australia. 

Our discussions are very much inclusive and involve all the wealth of experience from the senior peers.

Job titles include COO, CCO, CTO, CDO, CX Leaders, Heads, VPs, and other relevant customer experience leaders from prominent firms in Australia.

Attendance is by invitation only and is, of course, complimentary.

Redefining Business Continuity in Customer Experience

2020 has magnified global unpredictability, forcing organisations to rapidly respond to record-breaking spikes in customer-service requests and adapt their business processes and technology accordingly. 

With global changes in consumer behaviour, brands must use these new behavioural insights to re-invent their CX in the ‘new normal’. A customer-first strategy that uses thoughtful digital transformation and proactive communications, is more important than ever to ensure business continuity.

  • How have companies recalibrated CX efforts in response to the crisis?
  • What are some of the hurdles and challenges that CX leaders are still facing as a direct result of the pandemic?
  • What long-term impacts will the outbreak have on customer behaviour?

2:20 pm: Guests to check-in online
2:30 pm: Welcome by The Ortus Club
2:35 pm: Introduction of participants
2:45 pm: Short address from Zendesk
2:50 pm: Discussion instigated by the moderator and continued by the group
3:45 pm: End of session

Liam Mallett

Liam Mallett

COO at Doddle Asia Pacific

Liam holds a deep background in operations and technology, having experienced many market verticals as a C-suite executive. Previously, he held the position as Chief Information Officer in Kings Transport where he achieved a number of things such as leading migration to Google Cloud Platform from on-premise infrastructure to implementing a PMO governance model providing visibility of value across the whole business, to name a few. He is often described as organised, adaptable and capable of campaigning customer-focused outcomes in a fast-paced and dynamic environment.

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. From large enterprises to start-ups, we believe that powerful, innovative customer experience should be within reach for every company, no matter the size, industry or ambition.

Zendesk serves more than 150,000 customers across hundreds of industries in over 30 languages. Zendesk is headquartered in San Francisco and operates offices worldwide.

  • Head of Network Operations & Maintenance at Sydney Water
  • Head of Operational Safety at Ausgrid
  • VP of IT at DHL Supply Chain
  • GM Technology & Digital Transformation at Horizon Power
  • Manager of Business Resilience at Sydney Water
  • Regional Manager at APM

Wednesday, 8th of July, 2020

2:30 PM (GMT+10)

Register below to join The CX Leaders’ Virtual Roundtable

Alternatively, you can register by emailing Caly Monreal
(caly@ortusclub.com)


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