The CX Leaders’ Virtual Roundtable

An exclusive online discussion for CX leaders in Hong Kong

Hosted by Zendesk, The CX Leaders’ Virtual Roundtable offered a relaxed online forum for CX leaders from prominent firms in Hong Kong.

Our discussions are very much inclusive and involve all the wealth of experience from the senior peers.

Redefining Business Continuity in Customer Experience

2020 has magnified global unpredictability, forcing organisations to rapidly respond to record-breaking spikes in customer-service requests and adapt their business processes and technology accordingly.

With global changes in consumer behaviour, brands must use these new behavioural insights to re-invent their CX in the ‘new normal’. A customer-first strategy that uses thoughtful digital transformation and proactive communications, is more important than ever to ensure business continuity.

  • How can companies transform their CX operations and create a comprehensive and scalable digital marketing strategy to adapt to the post-COVID19 era?
  • What are some of the hurdles and challenges that CX leaders are still facing as a direct result of the pandemic?
  • What long-term impacts will the outbreak have on customer behaviour?

2:50 pm: Guests to check-in online
3:00 pm: Welcome by The Ortus Club
3:10 pm: Introduction of participants
3:20 pm: Short address from Zendesk
3:30 pm: Discussion instigated by the moderator and continued by the group
4:15 pm: End of session

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. From large enterprises to start-ups, we believe that powerful, innovative customer experience should be within reach for every company, no matter the size, industry or ambition.

Zendesk serves more than 150,000 customers across hundreds of industries in over 30 languages. Zendesk is headquartered in San Francisco and operates offices worldwide.

Wednesday, 12th of August, 2020

3:00 PM HKT

Attended by:

CTO at Fleet Management
SVP of Mobility Products & Marketing at PCCW GLOBAL 
Head of Experience at The Intern Group
Head at Hong Kong Institute of Certified Public Accountants
Head of Customer Experience, Corporate Sales & CSR at Pure Group
Head Of Consumer at Luxasia
Director of Technology at Lan Kwai Fong Group
Director of Omnichannel at 6ixty8ight
VP of Client Service Operations at PCCW
GM of Customer Experience Development at MTR Corporation

Hosted by:

Martie BautistaThe CX Leaders’ Roundtable