The CX Leaders’ Virtual Roundtable

An exclusive online discussion for CX leaders in India

Hosted by ServiceNow, The CX Leaders Virtual Roundtable is set up to offer an intimate online forum for CX leaders from prominent firms in India. 

Our discussions are very much inclusive and involve all the wealth of experience from the senior peers.

Job titles include CXOs, Presidents, Heads and VPs responsible for customer experience from prominent firms in India.

Attendance is by invitation only and is, of course, complimentary.

Welcome to the Future of Customer Service

Thoughtfulness is going to be an important word for customer service leaders in 2021. The customer of the future favours companies that are capable of providing consistent, thoughtful and technology-driven experiences – continuously finding ways to make the consumer’s life easier and better. 

To lay a foundation for future success, today’s businesses are investing in a handful of platforms that are built to grow and evolve alongside them and can support the entire organisation. Selecting one that elevates customer service from request to resolution is key, as technological progress continues to radically alter the ways customers interact with brands.

  • What does the future of customer service really look like? Will the after-effects of Covid-19 lay down new foundations for the future of CS?
  • What new business models will evolve to assess potential risks and define responses in the event of a crisis?
  • Survival is a keyword in these challenging times, how are today’s business leaders learning from adversity and what are their plans looking forward?

3:00 pm: Welcome by The Ortus Club
3:05 pm: Introduction of participants
3:10 pm: Short address from ServiceNow
3:15 pm: Guest Speaker Session by Andrew from Intellect Design
3:25 pm: Discussion instigated by the moderator and continued by the group
4:30 pm: End of session

ServiceNow (NYSE: NOW) is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise.

  • Head of Customer Service Automation at OYO
  • Head of Client, Customer Experience & Projects at Delhivery
  • Head of Customer Care at Eicher Trucks & Buses
  • Head of Customer Experience at Spicejet
  • Head of Customer & Brand Experience at DishTV
  • Head & VP of Policy at DMI Finance
  • Executive VP of APAC at NIIT Tech
  • AVP of Operations & Customer Services at Hero FinCorp.
  • Associate Director of Customer Relations at Indigo Airlines-Interglobe Aviation

Tuesday, 11th of August, 2020

3:00 PM IST

Register below to join The CX Leaders’ Virtual Roundtable

Alternatively, you can register by emailing Ardiana Coma
(ardiana@ortusclub.com)


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