An exclusive virtual discussion for CX leaders in the sales industry across the United States
This roundtable is bringing together senior CX executives from across the United States to explore the best ways of creating a post-covid organization that supports personalized, multi-channel proactive messaging for their customers anywhere at any time.
Our discussions are designed to be very inclusive and interactive, ensuring to leverage the wealth of experience from your senior peers.
Enhancements in technology have revolutionized customer experience in the retail world. CX industry leaders are investing in support tools that can best help them ensure consistency across all touchpoints to ensure customer needs are being met wherever they are.
For many, traditional customer service calls have been replaced with automated customer support that opens up new addressable markets. The automation space has significantly helped reduce human time and effort, improve CX, and drive revenue for businesses.
What are the top CX challenges businesses currently faced by businesses?
What can organizations do to ensure non-technical teams properly execute personalized marketing campaigns for prospects and customers?
What innovative solutions speed up and simplify operations while dealing with unprecedented amounts of queries?
11:00 am: Welcome by The Ortus Club 11:10 am: Introduction of participants and short address from Ada 11:20 am: Discussion instigated by the moderator and continued by the group 12:30 pm: End of session
Ada was built by founders Mike Murchison and David Hariri, with the understanding that live agents have more to contribute in responding to frequently asked questions and appreciation of a customer-eccentric approach.
Ada focuses on customer service that is not only authentic and simple but efficient and scalable. Thus, ultimately launching an on-demand, self-service support, with the knowledge that they could deliver a product that would offer a highly personalized and engaging opportunity for automation across the customer journey.