The CX and IT Leaders’ Virtual Roundtable

An exclusive online discussion for senior CX and IT executives of prominent firms in Hong Kong

Hosted by Freshworks, The CX and IT Leaders’ Virtual Roundtable offered an intimate online forum for CX and IT leaders from prominent firms in Hong Kong. 

Our discussions are very much inclusive and involve all the wealth of experience from the senior peers.

Building the Future – Customer Experience in the New Economy

The global lockdown has driven customer expectations and omnichannel engagement to new heights. Organisations no longer need to wait for mandatory budget cuts to optimise their CX journey and are already preparing for the post-Covid era, finding ways to enhance flexibility, spend wisely, and keep customer connections strong.

Businesses have experienced an impact both on revenue and innovation, and were forced to evolve in order to meet customer expectations. Digital transformation is no longer an option; companies must invest in the right technology to ease engagement for their customers and employees. 

  • How has consumer behaviour changed over the past year and how are organisations responding to this change?
  • What are CX leaders’ current priorities and what challenges are they encountering while implementing them?
  • How do organisations enable their employees to succeed? How are they tackling burnout and fatigue seen predominantly among sales and service staff?

10:50 am: Guests to check-in online
11:00 am: Introduction by The Ortus Club
11:05 am: Introduction of participants
11:15 am: Short address from Freshworks
11:25 am: Discussion instigated by the moderator and continued by the group
12:15 pm: Session ends

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks SaaS products provide a 360-degree view of the customer, are ready to go, easy to use and offer quick return on investment. Headquartered in San Mateo, Calif., Freshworks’ 2,700+ team members work in offices throughout the world.

Wednesday, 9th of December, 2020

11:00 AM HKT

Attended by:

CEO at Asia Miles
CSO at Guangzhou CanChi Trading
CCO at Generali Asia
Head of Digital Transformation & Innovation at Great Eagle
Head of Global Omnichannel at 6ixty8ight
Director of Regional IT at Toys R Us
Director of Enterprise Architecture at L’Oréal
Director of eCommerce at PCCW
VP of eCommerce & Digital Marketing at The Peninsula Hotels

Hosted by:

Martie BautistaThe CX and IT Leaders’ Roundtable