The Future of Retail: CX in 2021 and beyond
The past year has fueled innovation in customer experience. As an estimated 65% of customers will abandon a company after a negative interaction, industry leaders are taking stock of their CX goals and researching tools that can best help achieve them.
In 2021, successful companies will rely on the intelligent automation of their contact centers designed to handle unprecedented amounts of queries while saving costs, improving CSAT, and ultimately turnout. These solutions can also empower customers by providing higher personalization and self-service options, freeing customer service agents for more valuable brainwork and human-to-human communication.
- How can AI and automation boost CX and drive profit?
- What innovative solutions can best speed up and simplify operations whilst dealing with unprecedented amounts of queries?
- What changes in CX can help improve CSAT scores?