The CX Leaders’ Virtual Series

An exclusive virtual discussion for IT and CX leaders in the United States

Hosted by Ada Support, the CX Leaders’ Virtual Series is set up to offer an intimate online forum for executives responsible for CX, IT and Marketing across the United States.

Our discussions are designed to be very inclusive and interactive, ensuring to leverage the wealth of experience from your senior peers.

Job titles include CXOs, CEOs, CCEOs, CIOs, CTOs, Presidents, Managing Directors, Heads, VPs, SVPs, AVPs, Directors of Customer Experience, Insights, or Innovation from prominent firms across the United States, Canada and Europe.

Attendance is by invitation only and is, of course, complimentary.

The Future of Retail: CX in 2021 and beyond

The past year has fueled innovation in customer experience. As an estimated 65% of customers will abandon a company after a negative interaction, industry leaders are taking stock of their CX goals and researching tools that can best help achieve them. 

In 2021, successful companies will rely on the intelligent automation of their contact centers designed to handle unprecedented amounts of queries while saving costs, improving CSAT, and ultimately turnout. These solutions can also empower customers by providing higher personalization and self-service options, freeing customer service agents for more valuable brainwork and human-to-human communication.

  • How can AI and automation boost CX and drive profit?
  • What innovative solutions can best speed up and simplify operations whilst dealing with unprecedented amounts of queries?
  • What changes in CX can help improve CSAT scores?

10:55 am: Guests to check-in online
11:00 am: Welcome by The Ortus Club
11:10 am: Introduction of participants and short address from Ada
11:20 am: Discussion instigated by the moderator and continued by the group
12:30 pm: End of session


1:55 pm: Guests to check-in online
2:00 pm: Welcome by The Ortus Club
2:10 pm: Introduction of participants and short address from Ada
2:20 pm: Discussion instigated by the moderator and continued by the group
3:30 pm: End of session

Ada was built by founders Mike Murchison and David Hariri, with the understanding that live agents have more to contribute in responding to frequently asked questions and appreciation of a customer-eccentric approach. 

Ada focuses on customer service that is not only authentic and simple but efficient and scalable. Thus, ultimately launching an on-demand, self-service support, with the knowledge that they could deliver a product that would offer a highly personalized and engaging opportunity for automation across the customer journey.

  • Head of Customer Service at Four Sigmatic
  • Director of Customer Care Operations at GoDaddy
  • VP of Global Consumer at The Estée Lauder Companies 
  • Manager of Customer Experience at musicMagpie
  • Manager of Customer Service at Coast Wholesale Appliances

Wednesday, 27th of January, 2021

11:00 AM / 2:00 PM EST

Hosted by:

Martie BautistaThe CX Leaders’ Series