The CX Leaders’ Panel Discussion

An exclusive online discussion for CX leaders in India

Hosted by Zendesk, The CX Leaders Panel Discussion is set up to offer a relaxed online forum for CX leaders from prominent firms in India.

Our discussions are very much inclusive and involve all the wealth of experience from the senior peers.

Customer Centricity and Business Continuity in times of Crisis

COVID-19 has dramatically changed the way people live and work. As a consequence, online platforms are experiencing an unprecedented amount of traffic and CX leaders are faced with a whole new set of challenges and issues, some of which need to be processed, solved and adapted to very quickly in order to ensure business continuity.

  • How are companies recalibrating CX efforts in response to this crisis?
  • What are some of the hurdles and challenges that CX leaders are facing as a direct result of the global pandemic?
  • What long-term impacts will the outbreak have on customer behaviour?

2:30 PM  Welcome address by The Ortus Club
2:35 PM  Short address by Zendesk
2:40 PM  Guests are divided into breakout rooms
3:15 PM  Open Discussion and Q&A
3:50 PM  End of session

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. From large enterprises to start-ups, we believe that powerful, innovative customer experience should be within reach for every company, no matter the size, industry or ambition.

Zendesk serves more than 150,000 customers across hundreds of industries in over 30 languages. Zendesk is headquartered in San Francisco and operates offices worldwide.

Thursday, 16th of July, 2020

2:30 PM (IST)

Attended by:

Founder & CEO of Global Dental Services at Clove Dental
Founder & Director at e-Zest Solutions
Co-Founder & CTO at Gramophone
CEO & Director at Yashoda Super Speciality Hospitals
CIO of Digital Solutions at Jeena & Company
CIO & SVP at Eureka Forbes
CTO at Zivame
CTO at STEPapp
CTO at Seniority
CTO at Batlivala & Karani Securities India
CMO & Chief Strategy Officer at Tata Elxsi
EVP & Head of Customer Services at SBI Card and Payment Services 
EVP of Technology Operations at Info Edge
Head IT at Unilever
Head of Product & Consumer Platform at Gojek
Head of Product at MediBuddy
Head of Customer Success at WhiteHatJr
Head of Customer Support at Payswiff
Head of Customer Relationship Management at Fortis Healthcare
Head & GM of Support Operations and Community Operations at Uber
Head of Business Operations at WeddingWire
VP of Operations at Medanta
VP at Times Internet
VP of Customer Experience at Vedantu
VP of IT at Shyam Spectra
VP of Product at Tracxn
Senior Director of Customer Success & Consulting at Manthan
Director of Customer Support at VMware
Director of Technology at Microland
Director of Operations at Grofers
Director of Technology Operations at Verse Innovation 
GM at Swiggy
GM of Customer Success at magicpin
GM of Technology & Product Development at Tata Communications Payment Solutions
Deputy GM at Eureka Forbes
Deputy GM at Snowman Logistics
Associate Director of Customer Exp at Microland

Hosted by:

Martie BautistaThe CX Leaders’ Panel Discussion