The Digital Business Performance Virtual Roundtable

An exclusive online discussion for digital leaders from various sectors across India

This virtual roundtable discussed how a lack of observability has detrimental effects on business performance and customer experience.

Our discussions are designed to be very inclusive and interactive, ensuring to leverage the wealth of experience from your senior peers.

The Impact of Lack of Observability on Digital Business Performance

According to IDG, India is on its way to becoming a software product powerhouse. As third-largest global start-up ecosystem, and boasting multiple B2C unicorns, the country is shifting from an IT outsourcing hub into a SaaS powerhouse.

Indian software companies need full visibility into their technology stack to stay on top of their game. With an average of five significant outages a month, service interruptions from external complaints are a regular occurrence. Moreover, not enough organisations leverage cloud-native technology for resilience and even fewer engage in chaos engineering to prepare for traffic peaks. 

In this environment, the need for improved observability is more apparent than ever. To avoid detrimental effects on business performance and CX, businesses need to future-proof their software and secure their operations. 

  • How is the lack of observability impacting business performance? 
  • What are the steps needed to move beyond traditional monitoring and into observability? 
  • How can tech unicorn’s future-proof their software with full-stack observability? How can visibility improve CX?

11:00 am: Welcome by The Ortus Club and short address from New Relic
11:10 am: Discussion instigated by the moderator and continued by the group
12:00 pm: End of session

Arvind Rathore
Sr. VP and Global Head of Digital Engineering, Virtusa

Arvind is a seasoned senior executive with experience in IT Strategy and Planning, Digital and Cloud Transformation, IT Governance, Portfolio & Program Management, and Business Development. 

He has worked with clients in the Telecom, Retail, Insurance and Banking industry in the US and Europe. He has also been a trusted advisor and worked very closely with the C-level Management teams of Fortune 500 companies in the US.

He has authored award-winning whitepapers and articles. Featured in media and publications such as  CNBC and the Economic Times.

Thursday, 25th of February, 2021

11:00 AM IST

Attended by:

CEO and Founder at Jungleworks
CTO at Indian Express
CTO at Porter
Head of Product Credit Cards & Digital journeys at Kotak
Head of Technology at Freshtohome
Head of Platform at Jio
Head and VP of DevOps at Angel Broking
Executive VP of IT at Aditya Birla Capital
Sr. VP of Engineering at Paytm
Sr. VP and Regional Business Manager at Kotak Mahindra Bank
VP of IT at ICICI Lombard
VP of Technology at ICICI Lombard
VP of Infrastructure  at Kalerya
Assoc. VP of Technology at Aditya Birla Sun Life Insurance
Deputy GM at Porter

Hosted by:

Martie BautistaThe Digital Business Performance Roundtable