The Future of CX: Digitally Fit to Move Fast
The pandemic and resulting digital acceleration have put businesses through a rigorous stress test. For many, it was a rude awakening. For others, it accelerated their competitive advantage. Business-model and technology innovation, and adaptation are identified as the key differentiators for those who have gotten stronger during the pandemic.
This mutation to fit the changing market needs comes from new partnerships, better digital experiences, operating model adjustments, and faster product development. These businesses are simply more fit and able to move faster.
- How are organizations making sure they are “fit” to handle disruption?
- What are the current top digital challenges? How are businesses modernizing their digital strategies?
- How can companies create new digital experiences to delight their customers?