The Digital Transformation Virtual Roundtable

An exclusive online discussion for senior CX executives based in North America

Hosted by [24], The Digital Transformation Virtual Roundtable offered an intimate online forum for senior CX executives from various sectors across North America. During the discussion, we will be joined by an established winemaker for a 25-minute wine-tasting session.

Our discussions are designed to be very inclusive and interactive, ensuring to leverage the wealth of experience from your senior peers.

Digital transformation in retail: what to expect in 2021

Communications between businesses and customers have never been more important. Retail professionals worldwide are now exploring novel systems that are redefining how artificial intelligence, human insight, and deep vertical expertise can produce personalised, satisfying customer experiences. 

CX tools that are user friendly, such as asynchronous messaging, can help retail outlets and e-commerce sites adapt their communication channels to reach potential customers worldwide, an essential digital strategy to remain competitive.

  • How can businesses deliver natural, consistent conversations across all channels to drive greater operational efficiencies?
  • How are brands using messaging to unlock revenue streams and bring their CX to the next level?
  • What are the keys to digital retail success? How can retailers be better prepared in 2021?

4:00 pm: Ortus Master of Ceremonies to make introductions
4:05 pm: Short Introduction by [24]/
4:10 pm: Wine Tasting
4:30 pm: Discussion instigated by the moderator and continued by the group
5:30 pm: End of session

[24] is redefining the way businesses interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, the company’s technology helps businesses create a personalized, predictive and effortless customer experience across all channels. The world’s largest and most recognizable brands are using intent-driven engagement from [24] to assist several hundred million visitors annually, through more than 1.5 billion conversations, most of which are automated.

Thursday, 18th of March, 2021

4:00 PM ET

Attended by:

CIO at Batteries Plus
CIO at Ascena Retail Group
Head of Digital & Stores at Gap Inc.
VP of e-Commerce at Columbia Sportswear Company
Director of Digital Marketing & Media at Hudson’s Bay Company
Director of Site Experience at Petco
Director of IA Technology &  Digital Risk at Abercrombie & Fitch
Director of Marketing Operations at Staples Canada

Hosted by:

Martie BautistaThe Digital Transformation Roundtable