The Premier Event for Customer Experience Leaders


San Jose, California


April 3-4, 2019 (Wed-Thurs)


Hosted by:

A New Era of CX is Here. Is Your Customer Experience at Risk?


Technology continues to disrupt the business world. 20 years ago, when the internet went mainstream, it led to 50% of Fortune 500 companies being acquired, merging, or declaring bankruptcy. The next major disruptor is here – are you ready?

Customer experience is now paramount. If you’re not actively focusing on enhancing your CX through digital transformation, you’re going to lose customers. Implementing the right technology today can give you a major competitive advantage tomorrow.

Join us at ENGaiGE™ 2019 and get the tools and advice you need to thrive. Whether you’re looking to adopt new technology or revamp your current CX strategy, you’ll get the right advice from the industry’s most innovative thinkers.

Over two exciting days, you’ll learn how to leverage the latest AI technology to enhance your CX strategy and provide the personalized, powerful customer experiences that will set you apart.


Wednesday, April 3rd

06.00pm – 07.00pm: ENGaiGE 2019 Welcome Reception

07.00pm – 10.00pm: ENGaiGE 2019 Networking Dinner

Thursday, April 4th

08.30am: Breakfast

09.00am: Welcome Message
Speaker: Paul J. Loftus, Chief Revenue Officer, [24]

09.15am: Morning Keynote: Trends and Predictions in Customer Service and Sales
Speaker: Ian Jacobs, Principal Analyst, Forrester Research

10.00am: The Rise of the Conversational Enterprise
Speaker: Rohan Ganeson, COO, [24]

10.30am: Break

10.45am: Living with Intent: Transforming Your Business and Life
Speaker: John O’Leary, bestselling author of “On Fire”, and founder of Rising Above, LLC.

11.30am: Case Study: Dish Network
Speaker: Robert White, Director of CX Strategy, Dish Network

12.00nn: Lunch

01.00pm: Afternoon Keynote: The Age of Intent
Speaker: PV Kannan, Co-Founder & Chief Executive Officer, [24]

01.45pm: Putting the “Customer” in Customer Experience
Speaker: Annette Franz, Founder & CEO of CX Journey

02.30pm: Designing & Delivering Memorable Conversational Experiences
Speaker: Mike Talvensaari, Vice President of User Experience & Jens Koerner, Vice President, Product Portfolio, [24]

03.00pm: Break

03.15pm: Blending AI & Agents: The New CX Power Couple
Speaker: Scott Player, Sr. Director Product Management, Channel Strategy & Development, Marriott

03.45pm: Fireside Chat: Digital Transformation – Tales from the Trenches
Host: Paul J. Loftus, Chief Revenue Officer, [24]
Panelists: Cosimo Spera, Chief Data Scientist, [24]; Bill Pratt, former EVP, Mr. Cooper; Scott Player, Marriott, Sr. Director Product Management, Channel Strategy & Development; Mark Bayliss, Optus, Director, Digital Marketing & Experience; Robert White, Director of CX Strategy, Dish Network

04.45pm: Closing Message
Speaker: Paul J. Loftus, Chief Revenue Officer, [24]

Why attend?

See what CX best practices have been adopted in your industry.



Discover emerging CX trends that will set you apart from competitors.



Meet and connect with industry experts leading the charge in digitally disrupting CX.

Register your interest to attend ENGaiGE 2019. Please note attendance is subject for approval.


    Hotel Valencia Santana Row
    355 Santana Row, San Jose, CA 95128, USA
    Jess CirciENGaiGE 2019 – San Jose, CA