The Evolution of Customer Experience Virtual Roundtable

An exclusive online discussion for CX leaders from various sectors in New Zealand

This exclusive invite-only roundtable discussed the evolution of customer expectations and explored how companies can deliver rapid ROI in customer experience.

Our discussions are very much inclusive and involve all the wealth of experience from the senior peers.

Digital Agility: Delivering Rapid ROI in Customer Experience

Customer expectations have changed forever. The online shift of 2020 has pushed support interactions up 23%, boosting instant messaging worldwide and forcing companies to ramp up the adoption of digital tech. Facing unprecedented volatility, businesses are now building more flexibility into how they work and serve customers, and agility has become a top priority.

Although improving customer satisfaction remains a core area for business success, with budgets being tightened, delivering a rapid ROI in CX initiatives is even more critical. Organisations all over Australia and New Zealand are bracing themselves for a new transformative era of CX.

  • How can businesses invest smarter in customer experience, resulting in a quicker and more precise ROI?
  • How can companies calculate the link between the experience customers have with their brands and what they end up spending?
  • What will CX look like in the future? How can businesses get ready to provide it?

2:30 pm: Welcome by The Ortus Club
2:35 pm: Introduction of participants
2:40 pm: Short address from Zendesk
2:45 pm: Discussion instigated by the moderator and continued by the group
3:45 pm: End of session

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. From large enterprises to start-ups, we believe that powerful, innovative customer experience should be within reach for every company, no matter the size, industry or ambition.

Zendesk serves more than 150,000 customers across hundreds of industries in over 30 languages. Zendesk is headquartered in San Francisco and operates offices worldwide.

Wednesday, 24th of February, 2021

2:30 PM NZDT

Attended by:

CDO at Steel & Tube 
Head of Customer Experience at Comvita
Head of Customer Experience at Datacom
Head of Customer Strategy at SnapComms
Head of Product & Design at Z Energy
Director and GM at Flux Federation
GM of Advisory Services at Datacom
GM at Palmerston North City Council
GM of Operations at Pulse Energy
GM of People & Capability at Steel & Tube

Hosted by:

Martie BautistaThe Evolution of Customer Experience Roundtable