The Evolution of Customer Experience Virtual Roundtable

An exclusive online discussion for CX leaders from various sectors in Australia

In this exclusive invite-only roundtable, business leaders discussed the evolution of customer expectations and explroed how companies can deliver rapid ROI in customer experience.

Our discussions are very much inclusive and involve all the wealth of experience from the senior peers.

Digital Agility: Delivering Rapid ROI in Customer Experience

Customer expectations have changed forever. The online shift of 2020 has pushed support interactions up 23%, boosting instant messaging worldwide and forcing companies to ramp up the adoption of digital tech. Facing unprecedented volatility, businesses are now building more flexibility into how they work and serve customers, and agility has become a top priority.

Although improving customer satisfaction remains a core area for business success, with budgets being tightened, delivering a rapid ROI in CX initiatives is even more critical. Organisations all over Australia and New Zealand are bracing themselves for a new transformative era of CX.

  • How can businesses invest smarter in customer experience, resulting in a quicker and more precise ROI?
  • How can companies quantify customer experience?
  • What will CX look like in the future? How can businesses get ready to provide it?

2:30 pm: Welcome by The Ortus Club
2:35 pm: Introduction of participants
2:40 pm: Short address from Zendesk
2:45 pm: Discussion instigated by the moderator and continued by the group
3:45 pm: End of session

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. From large enterprises to start-ups, we believe that powerful, innovative customer experience should be within reach for every company, no matter the size, industry or ambition.

Zendesk serves more than 150,000 customers across hundreds of industries in over 30 languages. Zendesk is headquartered in San Francisco and operates offices worldwide.

Thursday, 15th of April, 2021

2:30 PM AEST

Attended by:

COO at Upfitter
CIO and Director of Business Technology at Johnson & Johnson
Head of Store Design at David Jones
Head of Customer Experience at McDonald’s
Head of Digital & Stores at EG Australia
Head of Customer Experience & Operations at Carlton & United Breweries
Head of Commercial at Good Drinks Australia
Head of National Partnerships at Groupon
Head of Online at Hanes Australasia
Head of Product Management at Upfitter
Director of Commercial Excellence at Medtronic
Manager of Customer & Strategy at Salvos Stores
Manager of Customer and Strategy at Salvos Stores
Manager of Customer Trust at Woolworths
Manager of Retail & Operations at Kathmandu
Manager of Business Relationships at Medtronic

Hosted by:

Martie BautistaThe Evolution of Customer Experience Roundtable