Hannah’s Virtual Roundtable

An exclusive online discussion for CX executives in Hong Kong

Hosted by Zendesk, The CX Leaders’ Virtual Roundtable offered an intimate online forum for executives responsible for CX from prominent firms in Hong Kong. 

Our discussions are very much inclusive and involve all the wealth of experience from the senior peers.

Raising CX Maturity and its Impact on Revenue

Customer experience can be tough to optimise but enterprises that are invested in elevating their CX game are driving business success continually and in the long run.

The best strategy for tipping the scale begins with companies understanding their current CX maturity frameworks and its positive impact on revenue. In order to achieve success, businesses have to focus on all three aspects of meeting customer expectations, empowering their support team and keeping agility in their operations.

  • How can CX Maturity directly impact business revenue?
  • What are the reasons behind the CX Maturity gap? 
  • What are the long-term benefits of investing in customer care? What will the future of CX look like?

2:50 pm:  Guests to check-in online
3:00 pm:  Welcome by The Ortus Club
3:10 pm:  Introduction of participants
3:20 pm:  Short address from Zendesk
4:30 pm:  End of session

Weslee Trout

Weslee Trout
Digital Consultant

Weslee is an expert consultant and speaker on customer experience, digital strategy, and innovation. He has led workshops, training sessions, and spoken at a number of events. He has over a decade of experience in digital marketing. His key areas of focus include Customer Experience Optimisation, Search Engine Optimisation & Marketing, Digital Strategy & Marketing and Content Strategy & Marketing.

Zendesk is a service-first CRM company that builds support, sales, and customer engagement software designed to foster better customer relationships. From large enterprises to start-ups, we believe that powerful, innovative customer experience should be within reach for every company, no matter the size, industry or ambition.


Zendesk serves more than 150,000 customers across hundreds of industries in over 30 languages. Zendesk is headquartered in San Francisco and operates offices worldwide.

Wednesday, 18th of November, 2020

2:30 PM AEDT

Wednesday, 4th of November, 2020

3:00 PM HKT

Hosted by:

Hannah HodkinsonHannah’s Roundtable