The Era of “Hyperautomation” and “Multiexperience”
In its Top 10 Strategic Technology Trends for 2020 report*, Gartner identifies “Hyperautomation” and “Multiexperience” as two of the top people-centric trends. Hyperautomation is defined as “a state in which organisations use a combination of AI and ML to rapidly identify and automate all possible business processes”, whereas Multiexperience “replaces technology-literate people with people-literate technology”.
In this new era of physical distancing and remote working, adopting these two trends to an organisation’s digital transformation agenda can increase customer and employee satisfaction and service availability while reducing costs.
- What emerging technologies are likely to be adopted to support “Hyperautomation” and “Multiexperience”?
- How can companies mitigate the impact it will have on the workforce while keeping it fully engaged?
- How can organisations embrace enterprise agility to deliver value faster while reducing costs?
Gartner Top 10 Strategic Technology Trends for 2020