The Innovation Leaders’ Virtual Roundtable

An exclusive online discussion for innovation and customer engagement leaders across the globe

Hosted by Amazon Web Services (AWS), The Customer Engagement edition of these Virtual Roundtables is set up to offer an intimate online forum for Marketing, Digital and Customer engagement leaders from prominent companies globally. See below for further details on our discussion.

Job titles include CEOs, CMOs, Chief Customer Officers, Chief Digital Officers, Chief Strategy Officers, and other non-technical senior decision-makers.

Attendance is by invitation only and is, of course, complimentary.

Customer Engagement in a Remote-First World

Whilst technology allowed many companies to maintain a satisfactory level of productivity despite work-from-home schemes, business leaders are still facing the ongoing challenge of successfully connecting and engaging with customers from a remote setting.

Replacing all face-to-face interactions has been a challenge for all customer experience teams and, as decision-makers adjust to the new normal, most efforts have been focusing on the survival of the customer-centric approach despite the obstacles of removing in-person interactions.

  • How can companies maintain a good level of engagement, connection and customer-centricity in this new remote-first world
  • Which technologies are business leaders currently relying on to drive connection? Can cloud computing help mitigate the impacts of physical distancing?
  • What changes in customer engagement will outlive the pandemic?

3:50 pm: Guests to check-in online
4:00 pm: Welcome by The Ortus Club
4:05 pm: Introduction of participants
4:10 pm: Short address from Amazon Web Services
4:15 pm: Discussion instigated by the moderator and continued by the group
5:30 pm: End of session

Amazon Web Services (AWS) has been the world’s most comprehensive and broadly adopted cloud platform. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit

  • Chief Product & Experience Officer at Uphold Inc.
  • Head of Global Digital at Cabify
  • Head of Customer Strategy & Engagement at Farfetch
  • Head of Retail Transformation at Farfetch
  • Director of Marketing Operations at Hotelbeds United States
  • VP of Community at Unbabel
  • Global Marketing Expert at Adevinta

Wednesday, 28th of October, 2020

4:00 PM CET

Register below to join The Innovation Leaders’ Roundtable

Alternatively, you can register by emailing Caly Monreal

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