The Innovation Leaders’ Virtual Roundtable

An exclusive online discussion for innovation and customer engagement leaders across the globe

Hosted by Amazon Web Services (AWS), The Customer Engagement edition of these Virtual Roundtables was set up to offer an intimate online forum for Marketing, Digital and Customer engagement leaders from prominent companies globally. See below for further details on our discussion.

Customer Engagement in a Remote-First World

Whilst technology allowed many companies to maintain a satisfactory level of productivity despite work-from-home schemes, business leaders are still facing the ongoing challenge of successfully connecting and engaging with customers from a remote setting.

Replacing all face-to-face interactions has been a challenge for all customer experience teams and, as decision-makers adjust to the new normal, most efforts have been focusing on the survival of the customer-centric approach despite the obstacles of removing in-person interactions.

  • How can companies maintain a good level of engagement, connection and customer-centricity in this new remote-first world
  • Which technologies are business leaders currently relying on to drive connection? Can cloud computing help mitigate the impacts of physical distancing?
  • What changes in customer engagement will outlive the pandemic?

3:50 pm:  Guests to check-in online
4:00 pm:  Welcome by The Ortus Club
4:05 pm:  Introduction of participants
4:10 pm:  Short address from Amazon Web Services
4:15 pm:  Discussion instigated by the moderator and continued by the group
5:30 pm:  End of session

Leor Franks

Leor Franks, CMO at Augusta Ventures

Leor leads External Relations and was previously the CMO at Augusta. He has spent 20 years in the professional services and legal services industries as Marketing & Business Development Director for the Corporate Finance division of Deloitte, Marketing Director for the Transaction Advisory division of Ernst & Young and most recently as Managing Director of Marketing Communications at FTI Consulting.

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Wednesday, 28th of October, 2020

4:00 PM CET

Attended by:

Founder and Co-CEO at Fintonic
Co-Founder and CEO at Smadex
CEO and CPO at Uphold
CPO at Jumia
CMO at Feedzai
SVP of Product Marketing & Marketing at Feedzai
Head of Retail Transformation at Farfetch
Director of Customer Success at Talkdesk
Director of Marketing Operations at Hotelbeds 
VP of Community at Unbabel
Global Marketing Expert at Adevinta

Martie BautistaThe Innovation Leaders’ Roundtable