Customer Engagement in a Remote-First World
Whilst technology allowed many companies to maintain a satisfactory level of productivity despite work-from-home schemes, business leaders are still facing the ongoing challenge of successfully connecting and engaging with customers from a remote setting.
Replacing all face-to-face interactions has been a challenge for all customer experience teams and, as decision-makers adjust to the new normal, most efforts have been focusing on the survival of the customer-centric approach despite the obstacles of removing in-person interactions.
- How can companies maintain a good level of engagement, connection and customer-centricity in this new remote-first world
- Which technologies are business leaders currently relying on to drive connection? Can cloud computing help mitigate the impacts of physical distancing?
- What changes in customer engagement will outlive the pandemic?