Technovation in Insurance: Be Ready for 2021
Although the impact of COVID-19 has been less radical in insurance, it has still profoundly changed customer expectations, urging companies to seize innovative opportunities beyond their usual practices. These new demands have currently converted technology transformation into the DNA of the insurance sector.
Firms are revising the state of their individual insurers’ customer journeys and finding that most sit either in the stages of resiliency or recovery. Consequently, their main goal remains to achieve sustained resilience in the face of uncertainty.
- Which technologies are insurance businesses currently adopting to innovate, personalise and improve their customer experience?
- What key digital trends are influencing insurance leaders’ business strategies?
- How can insurance companies successfully find new customers while retaining existing ones in the technovation era?