Defining Consumer Risk in The ‘New Normal’
In this rapidly changing and uncertain world, organisations need to review the way they identify and manage risk to protect their customers from increasing threats. Along with the current pandemic situation, Southeast Asia is also facing many new threats such as those emerging along with the growth of new FinTechs, like Neobanks or eWallets.
To meet consumer expectations, leading organisations need to reduce online fraud while preserving quality customer experience. Risk and Payment leaders in the region are now evaluating the tools, data, and best practices they need to implement now to support growing digital transactions and eCommerce.
- How can organisations identify and prioritise the growing areas of risk their customers will face?
- How can customer information be transformed into unique and valuable data that allows businesses to accurately make risk decisions about their customers?
- How can companies confidently assess fraud risk at scale with predictive data insights?
- How can companies verify identities quickly and accurately to reduce online fraud and preserve quality customer experience?