Digital Disruption and The Age of Experience
Financial institutions will need to identify and document the people, processes, technology, facilities, and information that support their important business services. Additionally, by attaching an impact tolerance to a business service, financial institutions can provide a clear focus of efforts to enhance their operational resilience: this may include plans to conduct business continuity exercises, apply continuous monitoring and communication plans for example.
Join us for this webinar where FSI Innovation Evangelist Elisha Harrington from ServiceNow’s Chief Innovation Office will talk about using next-gen technologies for reaching the pinnacle of providing the best customer and employee experiences whilst maintaining operational resilience.
- Challenges of operational resilience and enterprise risk
- How AI enables both automation of business activities and processes, and augmentation of human capabilities at scale
- Ensure compliance by gaining visibility across the end to end business services
- Value of strengthening both customer and employee experience