Asia Industry Virtual Event

An exclusive seminar for telecommunication executives responsible for digital transformation in the APAC region

The Asia Industry Virtual Event was set up to offer a forum for telecommunication professionals in the APAC region, who are looking to optimise their digital transformation journies.

The forum will look at how companies are increasing agility through transformation and some of the pitfalls they’ve come up against as a result.

Who should join?

Those interested in optimising their digital transformation journies within their respective organisations.

Attendee job titles include, but is not limited to:

C-levels/Heads/Directors/Senior Managers of Information Technology, Digital Transformation, Customer Experience, and the like.

Attendance is complimentary for those invited.

Topic

Digital Transformation in Telecom:

The Telecommunications Industry is going through disruptive change. We will share insights on how leading Operators are taking advantage of opportunities offered by technology; to create differentiated customer experiences and leapfrog productivity enhancements! Speaker: Aps Chikhalikar – CSP Industry Transformation Lead – Global, ServiceNow

Customer Success Sharing from Spark New Zealand:

Spark is the leading Telecommunications Service Provider in New Zealand. Hear from the Spark team on how they transformed their end Customer Experience and unlocked significant productivity with ServiceNow. The team will also cover key learnings from the project. Speaker: Graham Prowse – Service Assurance DevOps Manager, Spark New Zealand Mike Conroy – Service Management Technical Lead, Spark New Zealand

Agenda

10:00 am – 10:10 am Housekeeping and Keynote

10:10 am – 10:12 am Changeover to Individual Track

10:12 am – 10:15 am Welcome Address by Moderator

10:15 am – 10:25 am Industry Insight to DX

10:25 am – 10:50 am Customer Use Case – NZ

10:50 am – 11:00 am Q&A and Lucky Draw