SESSION 5

AI & Customer Experience

A knowledge sharing group dedicated to CIOs and IT leaders of prominent enterprises in the Philippines. The group meets every two months to discuss topical issues selected by the members.

Agenda:

8:00 – Welcome breakfast

8:30 – Participants’ introductions

8:45 – Discussion instigated by Lauro Matias and continued by the group

9:30 – “Hot seating” segment

The “hot seating” segment involves selecting a single member of the CIO group and giving all other members the opportunity to ask specific and pertinent questions related to his/her activities. For a summary of our latest hotseater, please click here.

Topic: AI & Customer Experience: The Rise of the Intelligent Interaction

Artificial intelligence is now a key ingredient in customer engagement. In fact, in a survey conducted by Pegasystems, 100% of top-performing companies are currently using AI. On top of that, 56% of the top performers are investing in AI to personalize and continuously learn from customer interactions.

When used effectively, AI tools like predictive analytics solutions and chatbots, promote faster production and more efficiency as well as boost customer loyalty and satisfaction. But AI technologies don’t come without their challenges. Some companies struggle to understand the AI algorithms involved and question whether customers want their personal information exposed. When in fact, 40% of survey respondents cite transparency as a top feature of a successful customer engagement solution. So how can companies demystify AI and make more strategic use of this innovative technology despite these underlying concerns?

We will be discussing:

  • What is the role of AI in customer engagement?
  • What are the benefits of automation & AI?
  • How are chatbots affecting the overall customer experience?

Wednesday, April 18th 2018

High Street Cafe, Shangri-La The Fort

What is the CIO Group? CLICK HERE

Other Sessions:

SESSION 1 – JULY 2017

On "Data Privacy Act Compliance"

SESSION 2 – SEPTEMBER 2017

On "Challenges and Benefits of Handling Digital Transformation"

SESSION 3 – NOVEMBER 2017

On "Modernizing the Legacy Platform in Light of Digital Transformation"

SESSION 4 – FEBRUARY 2018

On "Unravelling the Blockchain"

SESSION 5 – APRIL 2018

On "AI & Customer Experience"

SESSION 6 – JUNE 2018

On "Closing the IT Talent Gap in the Philippines"

SESSION 7 – AUGUST 2018

On "Fighting Data Breaches"

SESSION 8 – OCTOBER 2018

On "Trust in the Digital Age"

SESSION 9 – JANUARY 2019

On "The Changing Role of the CIO"

The Asta Dinner

London | 14th of November 2017

The Vera Dinner

New York City | 22nd of August 2018

The Aerys Dinner

New York City | 17th of January 2019

The Future of Cloud IT Dinner

Singapore | 11th of April 2019

The Mina Dinner

Singapore | 27th of August 2019

Jess CirciSESSION 5 – APRIL 2018