上海客户体验展

SHANGHAI CUSTOMER EXPERIENCE SHOWCASE

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上海Grandall文化中心

GRANDALL CULTURAL CENTER, SHANGHAI

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2019年10月22日,星期二

Tuesday, October 22nd, 2019

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主办单位 | Hosted By

2019年10月22日,星期二

Tuesday, 22nd of October 2019

此活动是给客户体验范围内推动变革的资深同行举办的。出席者来自上海本地和在此的跨国公司。

相关职位包括:部长,主管和CX负责人,客户,运营和市场营销部门。

出席者限于被邀请的人士,受邀者可免费出席。

This event is for senior peers interested in driving change within customer experience. Attendees are from both local and multinational companies located in Shanghai.

Relevant job titles include: Chiefs, Directors and Heads of CX, Customer, Operations, Digital, Success and Marketing.

Attendance is by invitation only and is complimentary for those invited.

2:00 pm – 登记时间。
3:00 pm – 讨论1:“明天CX的趋势是什么?”
3:30 pm – 讨论2:“让你的生意全渠道化”
4:15 pm – 讨论3:“采取以团队为中心的方式来实现更智能的自助服务”。
5:00 pm – 互动时间


2:00 pm – Guests arrive for registration and networking
3:00 pm  – Discussion 1:  “What’s trending in CX for tomorrow?”
3:30 pm – Discussion 2: “Get your business omnichannel-ready”
4:15 pm –  Discussion 3: “Taking a team-centric approach to smarter self-service”
5:00 pm – Happy hour drinks and canapes

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上海Grandall文化中心

和丰邑-和丰剧场
上海市黄浦区大沽路190号

Grandall Cultural Center

No.190 Dagu Road, Huangpu District, Shanghai

 


上海展会是展览系列的最新一站。其他地点包括:

墨西哥城– 2019年3月19日
达拉斯 – 2019年4月10日
纽约 – 2019年5月22日
伦敦 – 2019年6月12日
芝加哥 – 2019年7月18日
圣保罗–8月7日
墨尔本– 8月15日
新加坡– 9月11日
墨尔本 – 8月15日
香港 – 2019年3月12日
台北– 2019年3月7日

有关活动详情,请点击相应链接。


The Shanghai Showcase is one stop in a series of showcase events The Ortus Club and Zendesk have hosted globally. Other locations include:

Ciudad de México – 19th March 2019
Dallas – April 10th 2019
New York – May 22nd 2019
London – June 12th 2019
Chicago – July 18th 2019
São Paulo – August 7th 2019
Melbourne – August 15th 2019
Singapore – September 11th 2019
Hong Kong – October 23rd 2019
Taipei – November 27th 2019

Please click on the respective link to details of the event.

会议中会提供英文和中文同传翻译 | Discussions are both in English and in Chinese

Attended by:

Chief Information Officer of General Mills
Chief Operating Officer of italki
Chief of Insurance of G7
Chief Operations Director of WATG & Wimberly interior
Managing Director, Hong Kong and South East Asia of NetSDL
Head of Information Technology of GrandVision
General Manager of EXUNIQ
General Manager of SMART Technologies
Vice President, Marketing of Kohler China Investment
Vice President, Marketing of Shanghai Cool Air International
Director of Diageo
Director of Digital Technology of BYTON
Director, Sales and Partnerships of National Geographic
Marketing & BD Director of PTL Group
Principal of Heidrick & Struggles
Senior IT Engineer of Ecritel China
Digital Experience Assistant Manager of Richemont
Digital Marketing of ABC.com
Marketing Communication Manager, APAC of Dupont
Marketing Insight Manager of Sodexo
Marketing Manager, Industrial Service China of Konecranes
Senior Customer Service Manager, Lead of Customer Care in Asia of GSMA
Senior Marketing Manager of LEGO Group
Senior Product Marketing Manager of Oxford University Press
User Experience Design Manager of NIO
Manager of JLL
Marketing Associate of Cumic Steel

主持人 | Hosted By:


Samuel AdcockShanghai Customer Experience Showcase