The State of CX in 2021

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23rd of February, 2021

11:00 AM – 12:30 PM
SINGAPORE STANDARD TIME

 

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ABOUT

Capitalise on the CX trends for 2021

Every year the Zendesk Customer Experience Trends Report combines data from over 90,000 businesses across 175 countries with insights from customers, agents and customer experience leaders to identify the top five trends for the year.

As we kick off 2021, join us at this must-attend virtual event as we deep dive into the key trends for Asia.

S P E A K E R S

Jerry Lim
Regional Head of Customer Experience
Grab

Malcolm Koh
Customer Experience Strategist
Zendesk

Alaina Franklin
Director of Customer Success
Zendesk

Sarah Reed
Sr. Director of Global Events Marketing
Zendesk

A G E N D A

The Global Trends in Customer Experience


The State of CX in APAC in 2021


How to take advantage of the CX Trends with Zendesk


CX Panel: An Asia Perspective


End of session


Martie BautistaThe State of CX in 2021