臺北客戶體驗展

TAIPEI CUSTOMER EXPERIENCE SHOWCASE

 

台北慕軒飯店

Madison Taipei Hotel

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20191127日,星期三

November 27th, 2019

 

主办单位 | Hosted By:

Ortus俱樂部和Zendesk想邀請您參加臺北客戶體驗展活動。

我們將邀請負責改善客戶體驗的資深同仁聚集在一起,進行一個下午的學習和主題討論。

除了我們的專家的精彩演講以外,我們還將討論消費者的期望和技術的發展趨勢,以及本地和跨國公司應該如何應對這種變化。

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The Ortus Club and Zendesk would like to invite you to participate in the Customer Experience Showcase Taipei.

We are bringing together senior peers involved in improving the customer experience within their respective organisations for an afternoon of learning and topical discussion.

As well as hearing from our expert speakers, we will be discussing how consumer expectations and technology continue to evolve and how local and multinationals alike are adapting to this change.

2.00 pm – 報到 | Register

2.30 pm – 主題: 客戶策略體驗 | Topic: Customer Strategy Experience, Malcolm Koh, Zendesk

3.00 pm – 體驗與未來對話 | Experience the conversation with the future – Yu-Hsuan Chao, Zendesk

3.30 pm – 中場休息 | Break

3.45 pm – 全通路體驗示範 | Full channel experience demonstration – Jamie Ong, Zendesk

4.15 pm – 討論時間: 為客戶如何調整方向 | Discussion Time: How to Adjust Direction for Customers – Yu-Hsuan Chao, Zendesk – Clement Tang, 91App – Vivian Tseng, GoShare

5.00pm – 餐點時光 | Refreshments

 

 

 

 

台北慕軒飯店

敦化南路一段331

臺灣臺北市大安區10685

Madison Taipei Hotel

No. 331號, Section 1, Dunhua South Road,

Da’an District, Taipei City, Taiwan 10685

 

Jamie Ong
技術顧問 Zendesk
Yu-Hsuan Chao
產品經理 Zendesk
Vivian Tseng
產品經理
GoShare

Clement Tang
高級專案經理
91App

Malcolm Koh,

客戶體驗策略師, Zendesk (Moderator)

上海展会是展览系列的最新一站。其他地点包括:

墨西哥城– 2019年3月19日
达拉斯 – 2019年4月10日
纽约 – 2019年5月22日
伦敦 – 2019年6月12日
芝加哥 – 2019年7月18日
圣保罗–8月7日
墨尔本– 8月15日
新加坡– 9月11日
墨尔本 – 8月15日
香港 – 2019年3月12日
台北– 2019年3月7日

有关活动详情,请点击相应链接。

The Taipei Showcase is one stop in a series of showcase events The Ortus Club and Zendesk have hosted globally. Other locations include:

Ciudad de México – 19th March 2019
Dallas – April 10th 2019
New York – May 22nd 2019
London – June 12th 2019
Chicago – July 18th 2019
São Paulo – August 7th 2019
Melbourne – August 15th 2019
Singapore – September 11th 2019
Shangai- October 22nd 2019
Hong Kong – October 23rd 2019

Please click on the respective link to details of the event.

會議中會提供英文和中文同傳翻譯 | Discussions are both in English and in Chinese

2019年11月27日,星期三

Wednesday, 27th of November 2019

Attended by:

Director of Digital Platform at HTC
Quality Assurance & Customer Advocacy Director, Acer BYOC Business Group at Acer
Customer Engagement and Experience Manager at Insto
Director of Operations at LaserTec
Head of Stategy at SOSV
Director of Engineer at Geothermal Engineering
CEO at Portto
CEO at Creative Value Global
Director at Reallusion Inc.
Co-Founder at Cartesi
CEO at Titoma
Customer Success Leader at Wunderman Thompson
Head of Marketing at Gamania Group
Other Customer Experience Decision Makers from Prominent Companies

HTCd的數字平臺總監
Acer BYOC雲端服務的質量監管和客戶支持總監
Insto的客戶溝通和客戶體驗經理
LaserTec的運營總監
SOSV的戰略負責人
Geothermal Engineering的工程師總監
Portto的首席執行官
Creative Value Global的首席執行官
Reallusion股份有限公司的董事
Cartesi的聯合創始人
Titoma的首席執行官
Wunderman Thompson的客戶負責人
Gamania集團的營銷主管
知名公司的其他客戶體驗決策者

主持人 | Hosted By:


EniaTaipei Customer Experience Showcase