The Insurance Leaders’ Virtual Roundtable

An exclusive online discussion for senior CX executives in Malaysia and Indonesia

Hosted by Qualtrics, The Insurance Leaders’ Virtual Roundtable is set up to offer an intimate online forum for senior CX executives of prominent Insurance firms in Malaysia and Indonesia. 

Our discussions are very much inclusive and involve all the wealth of experience from the senior peers.

Job titles include CEOs, CMOs, COOs, CDOs, Chief Customer Officers, Chief Distribution Officers, Heads of Retail Banking, Heads of Customer Experience, Heads of Digital Banking and other senior executives responsible for Customer Experience from prominent firms in Malaysia and Indonesia.

Attendance is by invitation only and is, of course, complimentary.

Customer Experience: the new battleground in insurance

The insurance customer journey is rapidly evolving. Organisations are increasingly focusing on providing a differentiated customer experience to drive acquisition, retention and cross-sales. In our new reality, digital transformation is “table-stakes”, meaning institutions need to identify and deliver new propositions going above and beyond to stand out.

Insurance firms that can listen, understand, and act on the expectations of their customers and employees to keep ahead of the curve will have a distinct advantage. To do this effectively, companies need to rethink and reinvent their CX offerings to ensure the “new normal” becomes the “new better”. 

  • What are the main CX challenges insurance leaders are facing and how are they overcoming them?
  • Why is customer experience the new battleground for insurance companies?
  • How is the customer journey evolving and how can businesses reposition experiences, services, and offerings to keep ahead of the curve? How can businesses drive ROI from their CX programs?

10:20 am:  Guests to check-in online
10:30 am:  Welcome by The Ortus Club
10:35 am:  Introduction of participants
10:45 am:  Short address + Presentation from Qualtrics
11:05 am:  Discussion instigated by the moderator and continued by the group
12:00 pm:  End of session

Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organisations manage and improve the four core experiences of business––customer, employee, product, and brand. Over 11,000 organisations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)––the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about.

Thursday, 12th of November, 2020

10:30 AM (GMT+8)

Hosted by:

Samuel Adcocktest Test Test