The Alba Dinner

An exclusive dinner discussion for CXOs and Senior Marketing and Digital Executives of prominent firms in Atlanta

Automating Customer Interactions: Hype or Hope?


Creating a personalized service and delivering a seamless customer experience over multiple channels is something that consumers expect.

Chatbots are becoming very instrumental in this system. By having a bot that can follow conversations, searches, and preferences of a specific customer, a company can deepen relationships and facilitate transactions.

We will be discussing:

  • Are automated customer interactions improving customer experience?
  • What are the best examples of companies that are doing customer support really well?
  • What are the best ways to measure customer satisfaction today?

6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from [24]
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

Nikolai’s Roof
Hilton Atlanta, 255 Courtland St NE, Atlanta, GA 30303, USA

Thursday, 25th of October 2018

Nikolai’s Roof, Atlanta

Attended by:

Communications and Customer Experience Manager at LexisNexis
Director Customer Experience Operations at Compass Group
VP of Customer Retention at Aaron’s, Inc
Director of Vertical Markets (Auto Claims) at LexisNexis Risk Solutions
Director of IT Digital & Self Service Platforms at Verizon Wireless
Executive Director at CX Talks
SVP of Operations at CIOX Health
CEO at Macquarium
Director of Product Management, Dining Experiences & Guest Center Operations at OpenTable
VP of Customer Care Operations at Assurant
COO at Shepherd Center
Director of Customer Insights at Floor and Decor
CEO, Founder at Storyminers

Hosted by:

Jess CirciThe Alba Dinner