Automating Customer Interactions: Hype or Hope?
Creating a personalized service and delivering a seamless customer experience over multiple channels is something that consumers expect.
Chatbots are becoming very instrumental in this system. By having a bot that can follow conversations, searches, and preferences of a specific customer, a company can deepen relationships and facilitate transactions.
We will be discussing:
- Are automated customer interactions improving customer experience?
- What are the best examples of companies that are doing customer support really well?
- What are the best ways to measure customer satisfaction today?
6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from 7.ai
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert
Hilton Atlanta, 255 Courtland St NE, Atlanta, GA 30303, USA
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Director of Vertical Markets (Auto Claims) at LexisNexis Risk Solutions
Director of IT Digital & Self Service Platforms at Verizon Wireless
Executive Director at CX Talks
SVP of Operations at CIOX Health
CEO at Macquarium
Director of Product Management, Dining Experiences & Guest Center Operations at OpenTable
VP of Customer Care Operations at Assurant
COO at Shepherd Center
Director of Customer Insights at Floor and Decor
CEO, Founder at Storyminers