The Arie Dinner

An exclusive dinner discussion for leaders of prominent firms in Sydney, Australia

Hosted by [24], the evening was set up to offer a relaxed and intimate forum in which to meet and network with other senior leaders. We brought together a group of 15-20 heads of customer experience, digital transformation, online sales, and e-commerce for good food, fine wine and a topical discussion amongst senior peers.

You can find some pictures and videos from past events on our Instagram: All discussion abide strictly by Chatham House Rules.

The Role of AI in Customer Engagement

Long before HAL, JARVIS, and SKYNET the idea of artificially intelligent robots taking over the world was a common recurrence in pop culture. Despite being many years away from that grim probability, current artificial intelligence (AI) developments have many practical uses in today’s world, especially when it comes to customer engagement. In fact, a recent report estimates that chatbots alone will help businesses save more than $8 billion per year by 2022, which is a huge increase from the $20 million estimated for this year.

We will be discussing:

  • The realities of what can be achieved today with AI
  • How chat bots and AI are changing the way customers interact with enterprises
6:30pm: Arrival of guests and reception
7:00pm: Introduction by The Ortus Club
7:10pm: Discussion is instigated by the chairman, “The Role of AI in Customer Engagement”
8:00pm: Dinner is served and the discussion is brought to a close
9:00pm: Networking: Change of seats before dessert

The Park Hyatt, Sydney

Gallery I, Park Hyatt Sydney, 7 Hickson Rd, The Rocks NSW 2000, Australia

Thursday, 31st of August

Park Hyatt Hotel, Sydney

Attended by:

Director, Customer Experience at Bupa

Head of CX at Optus

CIO at Jetstar

Digital Transformation Lead at Citibank

Head of Digital & Social at Lenovo

Head of eCommerce at Lenovo

Head of B2B, Online and CX Manager at Woolworths

Head of Client Management at American Express

GM of Customer, Digital & Brand at iCare

General Manager Process Automation (Robotics & Cognitive Automation) at NAB

General Manager Sales Parcel & E-Com at Australia Post

Customer Experience Lead at Telstra

Head of Technology Solutions at Publicis Media

General Manager Customer Experience and Strategy at Woolworths

General Manager Strategy Development, Relationships & Insights at NBN

Vice President/Senior Marketing Manager – Customer Engagement at Citibank

Director Transformation and Growth at BT Financial Advice

CTO at Serco

Director IT & Operations at AMP

Hosted by:

adminThe Arie Dinner