The Arie Dinner
An exclusive dinner discussion for leaders of prominent firms in Sydney, Australia
Hosted by [24]7.ai, the evening was set up to offer a relaxed and intimate forum in which to meet and network with other senior leaders. We brought together a group of 15-20 heads of customer experience, digital transformation, online sales, and e-commerce for good food, fine wine and a topical discussion amongst senior peers.
You can find some pictures and videos from past events on our Instagram: @ortus.club. All discussion abide strictly by Chatham House Rules.
The Role of AI in Customer Engagement
Long before HAL, JARVIS, and SKYNET the idea of artificially intelligent robots taking over the world was a common recurrence in pop culture. Despite being many years away from that grim probability, current artificial intelligence (AI) developments have many practical uses in today’s world, especially when it comes to customer engagement. In fact, a recent report estimates that chatbots alone will help businesses save more than $8 billion per year by 2022, which is a huge increase from the $20 million estimated for this year.
We will be discussing:
- The realities of what can be achieved today with AI
- How chat bots and AI are changing the way customers interact with enterprises
The Park Hyatt, Sydney
Gallery I, Park Hyatt Sydney, 7 Hickson Rd, The Rocks NSW 2000, Australia
Thursday, 31st of August
Park Hyatt Hotel, Sydney
Attended by:
Director, Customer Experience at Bupa
Head of CX at Optus
CIO at Jetstar
Digital Transformation Lead at Citibank
Head of Digital & Social at Lenovo
Head of eCommerce at Lenovo
Head of B2B, Online and CX Manager at Woolworths
Head of Client Management at American Express
GM of Customer, Digital & Brand at iCare
General Manager Process Automation (Robotics & Cognitive Automation) at NAB
General Manager Sales Parcel & E-Com at Australia Post
Customer Experience Lead at Telstra
Head of Technology Solutions at Publicis Media
General Manager Customer Experience and Strategy at Woolworths
General Manager Strategy Development, Relationships & Insights at NBN
Vice President/Senior Marketing Manager – Customer Engagement at Citibank
Director Transformation and Growth at BT Financial Advice
CTO at Serco
Director IT & Operations at AMP
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