The Athena Dinner

An exclusive dinner discussion for C-level executives and senior CX leaders of prominent firms in Atlanta.

Hosted by [24], The Athena Dinner is set up to offer a relaxed and intimate forum for VP, SVP and C-level executives for CX, contact centre, and eCommerce leaders of prominent firms in Atlanta to discuss, debate and share experiences over a fine dining experience.

Our discussions are very much inclusive and involve all the wealth of experience from the senior peers in the room.

You can find some pictures and videos of past events on our Instagram page: All discussion abide by Chatham House Rules.

VP, SVP, C-level executives for CX; Customer Service; Customer Care; Customer Support; Customer Experience; Contact Center; Information Technology and eCommerce leaders of prominent firms in Atlanta.

Attendance is by invitation only and is complimentary for those invited.

Accelerating Innovation through Digital Transformation

Digital transformation. It’s disrupting nearly every industry and impacting what it means to deliver a great customer experience. Companies that ignore it risk their very survival; but those that embrace it can dramatically improve customer satisfaction and drive greater value—without driving additional costs.

As customer expectations continue to rise and they increasingly demand experiences that value their time – found that 56% of customers are more loyal to brands who understand their priorities and preferences – it’s become a necessity for companies to take advantage of new technologies that create personalized, predictive and effortless experiences. Undergoing a digital transformation today will enable your company to remain relevant and competitive in your respective industry tomorrow.

We will be discussing:
• How digital transformation can revolutionize and improve customer experiences
• Strategies for achieving optimal human capital with digital transformation
• Why creating personalized and predictive customer experiences is now imperative
• How your company can cope with new technologies arising from digital transformation

6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from [24]
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

Four Seasons Hotel,

Madison Room

75 14th St NE, Atlanta, GA 30309, USA

Thursday, 28th of February 2019

Four Seasons Hotel, Madison Room

Attended by:

Managing Director, Services Advanced Analytics of NCR
Head, Customer Care of BD
Head of CX Design & Research Practice of Primerica
EVP Consumer Experience of Alight Solutions
SVP of Alight Solutions
SVP, International Operations & Global Data Contributor Services Leader of Equifax
SVP, Head of HealthCare of First Data Corp
Global VP, Operations of ACN
VP, Learning & Development of Asbury Automotive Group
VP, Technology & Solution Provider Strategy of Deloitte Consulting
VP, Global Business Development of Equifax
VP, Global CFO of Coca-Cola
AVP UX Innovation & CX Transformation of AT&T
Director of Engineering of SiteOne Landscape Supply
Director, User Experience Design & Customer Engagement of Assurant

Hosted by:

Jess CirciThe Athena Dinner