The Banking & Insurance Leaders Dinner

An exclusive dinner discussion for CX and IT leaders of banking, insurance and financial service firms in Germany

Hosted by LivePerson, The Banking & Insurance Leaders Dinner is set up to offer a relaxed and intimate forum for senior executives of IT and CX leaders in the banking, insurance and financial service firms in Germany. To discuss, debate and share experiences over a fine dining experience.

Our discussions are very much inclusive and involve all the wealth of experience from the senior peers in the room.

You can find some pictures and videos of past events on our Instagram page: All discussion abide by Chatham House Rule.

Presidents, Managing Director, CEOs, CXOs, CDOs, CIOs, CISOs & CTOs and decision-makers responsible for IT & CX from banking, insurance and finance service firms in Germany.

Attendance is by invitation only and is complimentary for those invited.

The accelerating shift towards conversational AI

The majority of HSBC UK customers prefer messaging, and CSAT has gone through the roof via this channel. Royal Bank of Scotland has introduced messaging and automation to its core operations and efficiency is more than 50% higher than voice. Leading insurances are now servicing customers through WhatsApp, enterprise brands have enabled conversations directly in their Google display ads, and financial institutions are selling products through Apple Business Chat and completing transactions through Apple Pay. Every aspect of the customer journey is now conversational.

  • Which aspects of customer experience have or will see the most change?
  • How does conversational AI build longer-lasting relationships with customers?
  • Which communication channels are most effective to engage with customers?
  • To which extent has customer experience become predictive?
  • How are companies selecting the data collected?
  • And which are they using to personalize CX?

6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from LivePerson
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

Carmelo Greco Restaurant, Frankfurt
Ziegelhüttenweg 1-3, 60598 Frankfurt am Main, Germany

  • Chief Commercial Officer of TARGO Commercial Finance
  • Regional Head COO Coverage & Resilience of Deutsche Bank
  • Head of Global Operations of Deutsche Leasing Group
  • Head of Smart Data of VR Smart Finanz
  • Head of Data Engineering – Global Analytics of ING Deutschland
  • Head of Start-up Program of Aareal Bank
  • Global Managing Director Operations of Deutsche Leasing Group
  • AVP. Chief Operating Office of DWS Group

Thursday, 21st of November 2019

Carmelo Greco Restaurant, Frankfurt

Apply to attend The Banking & Insurance Leaders Dinner.

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