An exclusive dinner discussion for CX and IT leaders of banking, insurance and financial service firms in Germany
Hosted by LivePerson, The Banking & Insurance Leaders Dinner is set up to offer a relaxed and intimate forum for senior executives of IT and CX leaders in the banking, insurance and financial service firms in Germany. To discuss, debate and share experiences over a fine dining experience.
Our discussions are very much inclusive and involve all the wealth of experience from the senior peers in the room.
You can find some pictures and videos of past events on our Instagram page: @ortus.club. All discussion abide by Chatham House Rule.
The majority of HSBC UK customers prefer messaging, and CSAT has gone through the roof via this channel. Royal Bank of Scotland has introduced messaging and automation to its core operations and efficiency is more than 50% higher than voice. Leading insurances are now servicing customers through WhatsApp, enterprise brands have enabled conversations directly in their Google display ads, and financial institutions are selling products through Apple Business Chat and completing transactions through Apple Pay. Every aspect of the customer journey is now conversational.
Which aspects of customer experience have or will see the most change?
How does conversational AI build longer-lasting relationships with customers?
Which communication channels are most effective to engage with customers?
To which extent has customer experience become predictive?
6:30 pm: Arrival of guests and reception 7:00 pm: Welcome by The Ortus Club and short address from LivePerson 7:10 pm: Discussion instigated by the moderator and continued by the group 7:45 pm: Starters served 8:00 pm: Discussion brought to a close and guests are encouraged to continue networking 9:00 pm: Change of seats before dessert