Future-proof digital banking: integrating technology, enabling agility
2020 was the year of accelerated digital transformation, as banks quickly adopted technology solutions that enabled the secure onboarding of new clients and delivered exceptional customer experiences online. Digital identity will be essential as they continue to understand who their users are, which devices they use, and what preferences they can leverage for more personalised service.
Banking is now more sophisticated than ever, with AI-powered applications, in-depth consumer analytics, and even passwordless authentication. In addition to the growing potential of mobile technology, advances in cybersecurity will create even more opportunities for the industry at large. The question is, how are key players responding to these changes and further future-proofing their businesses?
- What major changes in consumer behaviour are driving the digital transformation of banks?
- What does an ideal hybrid banking strategy look like, addressing traditional and more modern customer needs?
- Which tools and techniques are paving the way for digitally mature banks?