The Evolution of the BPO Sector and The Role of Technology
Business process outsourcing has traditionally been viewed by the corporate sector as a means for businesses to cut down costs and improve profitability. However, in recent years, there has been a remarkable transformation, where BPOs emerged as a value proposition taking centre stage. Technologies such as cloud computing, website analytics, and social media networks have a big role to play in this transformation. Businesses that have a competitive edge in today’s scenario are the ones that leverage on the power of technology.
We will be bringing together key technology executives from the Philippine BPO community for drinks, dinner and topical discussion on the role of technology within the ever-evolving BPO Sector.
Key points up for discussion:
- How is technology changing the value proposition of outsourcing?
- In what way specifically is technology changing the Philippines’ role in the BPO sector?
- What are some of the hurdles and challenges faced by BPOs looking to digitally transform their offering?
- Other related issues that BPO Technology decision makers face on a day to day.
6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Telstra
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Mains are served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert
Manila House Private Club, BGC
Net Park Building 26th St., corner BGC, 5th Ave, Taguig, Metro Manila
President & Country Manager at 7.ai Philippines
CEO (Philippines & Malaysia) at Conduent
CEO and Co-Founder at GO-VA Incorporated
CEO at Magellan Solutions Outsourcing
CEO at PowerEdge Solutions Phils.
COO of IT Delivery Centers at Manulife
COO at Direct Sourcing Solutions
COO at Flexisource IT
COO at KMC Solutions
Regional Director of Continuous Improvement and Quality at Sitel
Managing Director of One Team Customer Service at Maersk Global Service Centres
Managing Director at Hammerjack
Country Head (Philippines) at Nezda Technologies
Head of Transformation and Business Excellence (Philippines) at Conduent
Partner and Asia Group Manager at Techno Group
SVP of Operations at iQor
VP & Head of Business Development, Asia Pacific at Asia Telecom Ltd
VP of Global Head Finance Shared Service Centers at Conduent
VP & Technology Site Manager of Global Technology Infrastructure at J.P. Morgan Chase & Co.
VP of Client Services at TOA Global
VP of Operations at Focusinc Group
AVP of Operations at Hinduja Global Solutions
Director of Operations Support and Regional Lead at TTEC
Senior Online Commercial Development Manager at Home Credit