The Evolution of the BPO Sector and The Role of Technology
Business process outsourcing has traditionally been viewed by the corporate sector as a means for businesses to cut down costs and improve profitability. However, in recent years, there has been a remarkable transformation, where BPOs emerged as a value proposition taking center stage. Technologies such as cloud computing, website analytics, and social media networks have a big role to play in this transformation. Businesses that have a competitive edge in today’s scenario are the ones that leverage on the power of technology.
We will be discussing:
- How is technology changing the value proposition of outsourcing?
- In what way specifically is technology changing the Philippines’ role in the BPO sector?
- What are some of the hurdles and challenges faced by BPOs looking to digitally transform their offering?
- Other related issues that BPO Technology decision makers face on a day to day.
6:00 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Telstra
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert
Net Park Building 26th St., corner BGC, 5th Ave, Taguig, Metro Manila, Philippines,
President and CEO at AIG
Country CEO at Conduent
CIO at Inspiro
COO at Eastvantage
COO at Eclaro
COO at ANZ Global Services & Operations
CTO at Royal Cargo
Co-Founder & Country Manager at Demand Science Team
Country Manager at Ubiquity Global Services
EVP & Country Head at Personiv
SVP of Operations at iQor
Group VP of Operations at Concentrix
Managing VP & General Manager at Capital One
VP of East Asia Operations at Majorel
VP of Operations at Sitel
VP of Information Technology Infrastructure & Services Group at Microsourcing
Senior Director of Global Service Delivery at Sutherland
Director of IT at Sitel
Director at Acquire BPO
Director at Colliers
Site Leader of DXC Global Delivery Philippines Center at DXC Technology