The Ortus Discussion Series: Transforming CX in Banking

An exclusive dinner discussion for C-level executives and CX leaders of prominent firms in New York City

Hosted by Ada Support, The Caelan Dinner is set up to offer a relaxed and intimate forum for C-level executives and CX leaders of prominent firms in New York City to discuss, debate and share experiences over a fine dining experience.

Our discussions are very much inclusive and involve all the wealth of experience from the senior peers in the room.

You can find some pictures and videos of past events on our Instagram page: @ortus.club. All discussion abide by Chatham House Rule.

C-level executives and CX leaders of prominent firms in New York City.

Attendance is by invitation only and is complimentary for those invited.

Transforming Banking’s Customer Experience with an Automation-first Strategy

Customer expectations are changing as digital channels serve as viable gateways for on-demand support. And yet, customer support failures continue to plague most banks. Tasks such as balance inquiry, bank account details, and scheduling a call can be automated – but only with the right AI-powered platform.

Leading banks are seeking solutions that exceed customer expectations, while offering features that allow the company to scale and expand. How ready is your bank for conversational banking?

  • How is AI helping agents provide better customer service?
  • What types of customer service interactions represent the best opportunities for automated interactions?
  • What are some strategies for achieving optimal human capital with digital transformation?

6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Ada Support
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

Benoit

60 W 55th St, New York, NY 10019, USA

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Thursday, 26th of September 2019

Benoit, New York City

Apply to attend The Caelan Dinner. Please note that attendance is by invitation only and is complimentary for those invited.

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