Accelerating Innovation through Digital Transformation
Digital transformation. It’s disrupting nearly every industry and impacting what it means to deliver a great customer experience. Companies that ignore it risk their very survival; but those that embrace it can dramatically improve customer satisfaction and drive greater value—without driving additional costs.
With the continuous rise of digital transformation, it is becoming a necessity for companies to take advantage of new technologies that create personalized, predictive and effortless customer experiences. Thus, the application of digital transformation will enable your company to remain relevant and competitive in your respective industry.
We will be discussing
- How can digital transformation improve customer experience nowadays?
- In what ways has digital transformation changed customer experience?
- What is the importance of creating personalized and predictive customer experience?
- How is your company coping with the new technologies arising from digital transformation?
6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from 7.ai
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert
Menton Restaurant, 354 Congress St, Boston, MA 02210, USA
Chief Marketing Officer at Bottomline Technologies
Global Head of Operations at State Street
VP, CIO at Edible Arrangements
VP, Digitial User Experience & Change Management at Akamai Technologies
VP, Business Intelligence and Customer Insights at Grand Circle Corporation
VP, Strategy at State Street
VP, Voice of Customer at Athenahealth Inc.
VP, User Experience and Design at IBM
VP at State Street
VP, Executive Talent at Iron Mountain
Sr. Director, Digital Platforms at Analog Devices
Sr. Director, Technical Support at Hologic
Sr. Director HR Business Partnerships at Iron Mountain
Executive Director at Athenahealth, Inc.
Marketing and Customer Experience Consultant at TIAA
User Experience Director, Global eCommerce at Staples
Client Relationship Executive Director at PwC
Director of User Experience at DraftKings
Director, Digital Business Design at Schneider Electric