Age of Intent: Keeping things human with AI
In the past few years, CX has moved from being theoretical to an actual discipline thanks to AI. Now, it’s time to push forward to the future and redefine the customer experience by integrating human intelligence with artificial intelligence to create the perfect customer experience.
We will be discussing:
- Where to place your technology bets in 2019?
- What are the adoption rates for AI-based chatbots in the enterprise market?
- What poor implementations of chatbots means for consumers?
- Why messaging apps will dominate the channel for millennials?
6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from 7.ai
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert
Eleven Madison Park
11 Madison Ave, New York, NY 10010, USA
CEO at Transactis
COO at Citi
SVP, Chief Digital Officer at Hudson’s Bay Company
SVP & CIO at SiriusXM
SVP of Information Service at Mastercard
Global Head of Insights & Design Strategy at Citi
Head of Partnership & Program Management at Citi
Head of North America Digital Marketing at Morgan Stanley
Head of Digital Care of Samsung Electronics America
Head of Marketing at One Kings Lane
Executive Director of Client Experience at JP Morgan Chase
Executive Director at Merck
VP of Operations Strategy at EmblemHealth
VP of Service Technology at ADP
VP of Revenue Generation at Wyndham
Global Lead of Strategy, Digital and Operations at Pfizer