Age of Intent: Keeping things human with AI
In the past few years, CX has moved from being theoretical to an actual discipline thanks to AI. Now, it’s time to push forward to the future and redefine the customer experience by integrating human intelligence with artificial intelligence to create the perfect customer experience.
We will be discussing:
- Where to place your technology bets in 2019?
- What are the adoption rates for AI-based chatbots in the enterprise market?
- What poor implementations of chatbots means for consumers?
- Why messaging apps will dominate the channel for millennials?
6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from 7.ai
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert
11 Madison Ave, New York, NY 10010, USA
CEO of Transactis
COO of Citi
SVP, Chief Digital Officer of Hudson’s Bay Company
SVP & CIO of SiriusXM
SVP, Information Service of Mastercard
Global Head of Insights & Design Strategy of Citi
Head of Partnership & Program Management of Citi
Head of North America Digital Marketing of Morgan Stanley
Head of Digital Care of Samsung Electronics America
Head of Marketing of One Kings Lane
Executive Director, Client Experience of JPMorgan Chase
Executive Director of Merck
VP, Operations Strategy of EmblemHealth
VP, Service Technology of ADP
VP of Revenue Generation of Wyndham
Global lead, Strategy, Digital and Operations of Pfizer