The CX Dinner

An exclusive dinner discussion for senior executives of prominent firms based in London

The role of AI in Customer Engagement

Long before HAL, JARVIS, and SKYNET the idea of artificially intelligent robots taking over the world was a common recurrence in pop culture. Despite being many years away from that grim probability, current artificial intelligence (AI) developments have many practical uses in today’s world, especially when it comes to customer engagement. In fact, a recent report estimates that chatbots alone will help businesses save more than $8 billion per year by 2022, which is a huge increase from the $20 million estimated for this year.

We will be discussing:
• The realities of what can be achieved today with AI
• How chatbots and AI are changing the way customers interact with enterprises

6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from [24]
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

Manicomio Gutterlane

6 Gutter Ln, London EC2V 8AS, UK

Tuesday, 5th of December 2017

Manicomio Gutterlane, London

Attended by:

AVP, Digital Transformation of Cognizant

Chief Strategy Officer of Oliver Agency

Digital Strategy of Barclays

Digital Transformation Director of SAP

Director, Marketing Sciences of Annalect

Global Digital Planning Director of Zenith

Global Executive Director, Digital Transformation & Innovation of Microsoft

Head of Customer Experience Design of TalkTalk

Head of Digital of Zenith

Head of Enterprise IT Solutions of Vodafone

Head of Marketing of eBay

Managing Director of 24/

Managing Director of Accenture Digital

Managing Partner, Digital of Starcom

Partner Director of 24/

VP Strategy, Global Field Services of Schneider Electric

Hosted by:

Jess CirciThe CX Dinner