The CX Dinner

An exclusive dinner discussion for Senior Executives of prominent firms based in London

The role of AI in Customer Engagement


Long before HAL, JARVIS, and SKYNET the idea of artificially intelligent robots taking over the world was a common recurrence in pop culture. Despite being many years away from that grim probability, current artificial intelligence (AI) developments have many practical uses in today’s world, especially when it comes to customer engagement. In fact, a recent report estimates that chatbots alone will help businesses save more than $8 billion per year by 2022, which is a huge increase from the $20 million estimated for this year.

We will be discussing:
• The realities of what can be achieved today with AI
• How chatbots and AI are changing the way customers interact with enterprises

6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from [24]
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

Manicomio Gutterlane
6 Gutter Ln, London EC2V 8AS, UK

Tuesday, 5th of December 2017

Manicomio Gutterlane, London

Attended by:

AVP of Digital Transformation at Cognizant
Chief Strategy Officer at Oliver Agency
Digital Strategy at Barclays
Digital Transformation Director at SAP
Director of Marketing Sciences at Annalect
Global Digital Planning Director at Zenith
Global Executive Director of Digital Transformation & Innovation at Microsoft
Head of Customer Experience Design at TalkTalk
Head of Digital at Zenith
Head of Enterprise IT Solutions at Vodafone
Head of Marketing at eBay
Managing Director at 24/
Managing Director at Accenture Digital
Managing Partner of Digital at Starcom
Partner Director at 24/
VP of Strategy, Global Field Services at Schneider Electric

Hosted by:

Jess CirciThe CX Dinner