The CX Dinner

An exclusive dinner discussion for CX Leaders of prominent firms in Auckland

Hosted by Zendesk, The CX Dinner is set up to offer a relaxed and intimate forum for senior executives responsible for improving the customer experience within Auckland consumer facing companies. Over dinner, we will be discussing and debating how companies have been using their CX investments to improve financial performance.

Our discussions are very much inclusive and involve all the wealth of experience from the senior peers in the room.

You can find some pictures and videos of past events on our Instagram page: All discussions abide by the Chatham House Rule.

CX leaders of prominent firms in New Zealand.

Job titles include: CCOs, COOs, CDOs, CTOs, Heads of CX, and other relevant executives responsible for improving customer experience.

Attendance is by invitation only and is complimentary for those invited.

The Future of Customer Experience

While technology is transforming customer experience, many organizations continue to struggle to drive financial value from their CX investments. This can, in part, be due to poor internal alignment around outcomes.

Customer insights help form stronger relationships and improve customer engagement and loyalty. These, in turn, enhance market differentiation, ensure a sustainable growth, decrease risks, and create additional revenue opportunities. In fact, companies that use customer data analytics are more likely to have top quartile financial performance.

  • What are your current retention, enrichment, and advocacy rates for your key customers?
  • How is CX driving revenue in your firm?
  • In which ways do companies that utilize analytics outperform those who don’t?

6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Zendesk
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

Harbour Society

SO/ Auckland Hotel, Crn. Customs East Street and, Gore Street, Auckland 1011, New Zealand

  • Founder & CEO of Voyager Internet
  • Chief Customer Officer of Accident Compensation Corporation
  • Chief Customer Officer of Rush
  • CDO of Jucy Group
  • CDO of The University of Auckland
  • COO of Harmoney
  • Head of Business Transformation (Acting) of 2degrees
  • Head of Data and Insights of Auckland Council
  • Head of Global Customer Operations of Fraedom
  • Head of Global Service Operations of Accordo Group
  • Head of Marketing of ezyVet
  • Head of Marketing of Qrious
  • Operations Director, APAC of Orion Health
  • Service Director of Spark

Thursday, 20th of February 2020

Harbour Society, Auckland

Apply to attend The CX Dinner.
Alternatively, you can register by emailing Gillian Mamaclay (

Hosted by: