The Future of Customer Experience: Delivering ROI fromCX
While technology is transforming customer experience, many organizations continue to struggle to drive financial value from their CX investments. This can, in part, be due to poor internal alignment around outcomes.
Customer insights help form stronger relationships and improve customer engagement and loyalty. These, in turn, enhance market differentiation, ensure a sustainable growth, decrease risks, and create additional revenue opportunities. In fact, companies that use customer data analytics are more likely to have top quartile financial performance.
- What are your current retention, enrichment, and advocacy rates for your key customers?
- How is CX driving revenue in your firm?
- In which ways do companies that utilize analytics outperform those who don’t?
6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Zendesk
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert
SO/ Auckland Hotel, Crn. Customs East Street and, Gore Street, Auckland 1011, New Zealand
Founder & CEO of Voyager Internet
CCO of Accident Compensation Corporation
CCO of Rush
CDO of Jucy Group
CDO of The University of Auckland
COO of Harmoney
COO of Online Republic
Head of Business Strategy & Architecture of IAG
Head of Business Transformation (Acting) of 2degrees
Head of Global Customer Operations of Fraedom
Head of Marketing of ezyVet
Head of Marketing of Qrious
Head of Marketing of Vodafone
Head of Product of Harmoney
General Manager, Customer & Marketing of IAG
Operations Director of Orion Health
Service Director of Spark
Client Director of Jade Software
Creative Director of Rush
Manager, Strategic Customer Relationships of Vector
Programme Manager of Jucy Group