The Future of Customer Experience in New Zealand
Creating a personalised service and delivering a seamless customer experience over multiple channels is something that consumers now expect from companies. With the amount of data available across all sectors, robotics and machine learning can play a key role in achieving customer loyalty.
Automating customer interactions by using bots to send out a returns policy, predicting whether a customer is at risk of having a bad experience or routing a customer request to the correct agent are all things that can be implemented to improve customer experience.
We will be discussing:
- What are companies in New Zealand doing to bring omnichannel experiences to life?
- What is the role of machine learning and data in developing trust and loyalty?
- What are the best examples of companies that are doing CX really well?
6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Zendesk
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert
Sofitel Auckland Viaduct Harbour
21 Viaduct Harbour Avenue, 1010 Auckland, New Zealand
Chief Customer Officer at Watercare Services
Managing Partner at BNZ
Chief Executive Officer – Togo at Tourism Holdings, Togo
CMO at The Warehouse Group
CMO at Auckland University of Technology
Group CIO at Turners Automotive Group
CIO (Acting) at KiwiRail
Chief Customer Operations Officer at 2degress Mobile
General Manager CX and Design at Spark NZ
General Manager Customer Experience at Kordia
Executive General Manager Business Technology at Auckland Transport
General Manager, Kiwi Experience at Tourism Holdings
General Manager, Digital Transformation at Fonterra
Head of Digital Experience at Fonterra
Head of Customer at Datacom
Head of Customer at Z Energy
Head of Digital Transformation at Foodstuffs North Island
Head of Customer Insights at Watercare Services
Customer Experience Manager at Auckland Transport