The CX Dinner

An exclusive dinner discussion for CXOs and senior executives of prominent firms based in Auckland

The Future of Customer Experience in New Zealand

Creating a personalised service and delivering a seamless customer experience over multiple channels is something that consumers now expect from companies. With the amount of data available across all sectors, robotics and machine learning can play a key role in achieving customer loyalty.

Automating customer interactions by using bots to send out a returns policy, predicting whether a customer is at risk of having a bad experience or routing a customer request to the correct agent are all things that can be implemented to improve customer experience.

We will be discussing:

  • What are companies in New Zealand doing to bring omnichannel experiences to life?
  • What is the role of machine learning and data in developing trust and loyalty?
  • What are the best examples of companies that are doing CX really well?

6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Zendesk
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

Sofitel Auckland Viaduct Harbour
21 Viaduct Harbour Avenue, 1010 Auckland, New Zealand

Tuesday, 19th of February 2019

Sofitel Auckland Viaduct Harbour

Attended By:

Chief Customer Officer at Watercare Services

Managing Partner at BNZ

Chief Executive Officer – Togo at Tourism Holdings, Togo

CMO at The Warehouse Group

CMO at Auckland University of Technology

Group CIO at Turners Automotive Group

CIO (Acting) at KiwiRail

Chief Customer Operations Officer at 2degress Mobile

General Manager CX and Design at Spark NZ

General Manager Customer Experience at Kordia

Executive General Manager Business Technology at Auckland Transport

General Manager, Kiwi Experience at Tourism Holdings

General Manager, Digital Transformation at Fonterra

Head of Digital Experience at Fonterra

Head of Customer at Datacom

Head of Customer at Z Energy

Head of Digital Transformation at Foodstuffs North Island

Head of Customer Insights at Watercare Services

Customer Experience Manager at Auckland Transport

Hosted by:

Jess CirciThe CX Dinner