The Future of Customer Experience in New Zealand
Creating a personalised service and delivering a seamless customer experience over multiple channels is something that consumers now expect from companies. With the amount of data available across all sectors, robotics and machine learning can play a key role in achieving customer loyalty.
Automating customer interactions by using bots to send out a returns policy, predicting whether a customer is at risk of having a bad experience or routing a customer request to the correct agent are all things that can be implemented to improve customer experience.
We will be discussing:
- What are companies in New Zealand doing to bring omnichannel experiences to life?
- What is the role of machine learning and data in developing trust and loyalty?
- What are the best examples of companies that are doing CX really well?
6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Zendesk
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert
Sofitel Auckland Viaduct Harbour
21 Viaduct Harbour Avenue, 1010 Auckland, New Zealand
Chief Customer Officer of Watercare Services
Managing Partner of BNZ
Chief Executive Officer, Tourism Holdings of Togo
Chief Marketing Officer of The Warehouse Group
Chief Marketing Officer of Auckland University of Technology
Group Chief Information Officer of Turners Automotive Group
Chief Information Officer (Acting) of KiwiRail
Chief Customer Operations Officer of 2degress Mobile
General Manager, CX and Design of Spark NZ
General Manager, Customer Experience of Kordia
Executive General Manager, Business Technology of Auckland Transport
General Manager, Kiwi Experience of Tourism Holdings
General Manager, Digital Transformation of Fonterra
Head, Digital Experience of Fonterra
Head, Customer of Datacom
Head, Customer of Z Energy
Head, Digital Transformation of Foodstuffs North Island
Head, Customer Insights of Watercare Services
Customer Experience Manager of Auckland Transport