The CX Dinner

An exclusive dinner discussion for CXOs and senior executives of prominent firms based in Auckland

Hosted by Zendesk, The CX Dinner is set up to offer a relaxed and intimate forum for C-level executives and CX leaders of prominent firms in Auckland to discuss, debate and share experiences over a fine dining experience.

Our discussions are very much inclusive and involve all the wealth of experience from the senior peers in the room.

You can find some pictures and videos of past events on our Instagram page: @ortus.club. All discussion abide by Chatham House Rules.

Heads of customer experience and senior executives of prominent firms based in Auckland.

The Future of Customer Experience in New Zealand

Creating a personalised service and delivering a seamless customer experience over multiple channels is something that consumers now expect from companies. With the amount of data available across all sectors, robotics and machine learning can play a key role in achieving customer loyalty.

Automating customer interactions by using bots to send out a returns policy, predicting whether a customer is at risk of having a bad experience or routing a customer request to the correct agent are all things that can be implemented to improve customer experience.

We will be discussing:

  • What are companies in New Zealand doing to bring omnichannel experiences to life?
  • What is the role of machine learning and data in developing trust and loyalty?
  • What are the best examples of companies that are doing CX really well?

6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Zendesk
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

Sofitel Auckland Viaduct Harbour
21 Viaduct Harbour Avenue, 1010 Auckland, New Zealand

  • Chief Customer Officer at Watercare Services
  • Managing Partner at BNZ
  • Head of Digital Experience at Fonterra
  • Chief Executive Officer – Togo at Tourism Holdings, Togo
  • Head of Customer at Datacom
  • Chief Marketing Officer at The Warehouse Group
  • Head of Customer at Z Energy
  • Chief Marketing Officer at Auckland University of Technology
  • General Manager CX and Design at Spark NZ
  • Head of Digital Transformation at Foodstuffs North Island
  • Chief Information Officer (Acting) at KiwiRail
  • Customer Experience Manager at Auckland Transport
  • Head of Customer Insights at Watercare Services
  • General Manager Customer Experience at Kordia
  • Executive General Manager Business Technology at Auckland Transport
  • Group Chief Information Officer at Turners Automotive Group
  • General Manager, Kiwi Experience at Tourism Holdings
  • General Manager, Digital Transformation at Fonterra
  • Chief Customer Operations Officer at 2degress Mobile

Tuesday, 19th of February 2019

Sofitel Auckland Viaduct Harbour

Apply to attend The CX Dinner. Please note that attendance is by invitation only and is complimentary for those invited.

Hosted by:

Jess CirciThe CX Dinner