The CX Dinner

An exclusive dinner discussion for CXOs and senior executives of prominent firms based in Auckland

Hosted by Zendesk, The CX Dinner is set up to offer a relaxed and intimate forum for C-level executives and CX leaders of prominent firms in Auckland to discuss, debate and share experiences over a fine dining experience.

Our discussions are very much inclusive and involve all the wealth of experience from the senior peers in the room.

You can find some pictures and videos of past events on our Instagram page: @ortus.club. All discussion abide by Chatham House Rules.

Heads of customer experience and senior executives of prominent firms based in Auckland.

The Future of Customer Experience in New Zealand

Creating a personalised service and delivering a seamless customer experience over multiple channels is something that consumers now expect from companies. With the amount of data available across all sectors, robotics and machine learning can play a key role in achieving customer loyalty.

Automating customer interactions by using bots to send out a returns policy, predicting whether a customer is at risk of having a bad experience or routing a customer request to the correct agent are all things that can be implemented to improve customer experience.

We will be discussing:

  • What are companies in New Zealand doing to bring omnichannel experiences to life?
  • What is the role of machine learning and data in developing trust and loyalty?
  • What are the best examples of companies that are doing CX really well?

6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Zendesk
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

Sofitel Auckland Viaduct Harbour
21 Viaduct Harbour Avenue, 1010 Auckland, New Zealand

  • Managing Partner at BNZ
  • Chief Customer Operations Officer at 2degress Mobile
  • Chief Customer Officer at Watercare Services
  • Group Chief Information Officer at Turners Automotive Group
  • Chief Information Officer (Acting) at KiwiRail
  • Head of Customer at Datacom
  • Head of Customer at Z Energy
  • Head of Digital Experience at Fonterra
  • General Manager Customer Experience at Kordia
  • General Manager Customer Channels at Spark NZ

Tuesday, 19th of February 2019

Sofitel Auckland Viaduct Harbour

Apply to attend The CX Dinner. Please note that attendance is by invitation only and is complimentary for those invited.

Hosted by:

Jess CirciThe CX Dinner