The Future of Customer Experience in Thailand
Creating a personalised service and delivering a seamless customer experience over multiple channels is something that consumers expect.
Chatbots are becoming very instrumental in this system. By having a bot that can follow conversations, searches, and preferences of a specific consumer, each part of the omnichannel experience can become more interactive with the consumer, as well as tailored towards completing a transaction.
We will be discussing:
- What are companies in Thailand doing to bring omnichannel experiences to life?
- What is the role of machine learning and data in developing trust and loyalty?
- What are the best examples of companies that are doing CX really well?
6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Zendesk
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert
Wang Hinghoi Restaurant
Bang Kapi, Huai Khwang, Bangkok 10310, Thailand
CEO at KrungThai Asset Management
Chief Business Transformation Officer at Bumrungrad International Hospital
COO at Major Cineplex Group
CPO at Ascend Group
Deputy CEO at Centara Hotels & Resorts
Director of IT & Communication at IMPACT Exhibition and Convention Centre, Bangkok, Thailand
Director of Operations at IMPACT Exhibition and Convention Centre, Bangkok, Thailand
Director of CRM & Customer Loyalty at Centara Hotels & Resorts
Director of Digital Center at Betagro
Founder & CEO at SILKSPAN
Group CIO at RMA Group
Head of Transformation at Krung Thai Bank
Hospital Director & Assistant CEO of Group 1 at Bangkok Hospital
Managing Director of eLogistics at True Corporation
SVP of Service Design at Siam Commercial Bank
SVP of Innovation & Strategic Partnership at Sansiri
SVP of Operations at Dusit International
SVP, Team Head of Digital User Experience Design and Optimization at TMB Bank
VP at The Stock Exchange of Thailand
VP of Contact Centre at Bangkok Bank
VP of Operations at Compass Hospitality