The Future of Customer Experience in Thailand
Creating a personalised service and delivering a seamless customer experience over multiple channels is something that consumers expect.
Chatbots are becoming very instrumental in this system. By having a bot that can follow conversations, searches, and preferences of a specific consumer, each part of the omnichannel experience can become more interactive with the consumer, as well as tailored towards completing a transaction.
We will be discussing:
- What are companies in Thailand doing to bring omnichannel experiences to life?
- What is the role of machine learning and data in developing trust and loyalty?
- What are the best examples of companies that are doing CX really well?
6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Zendesk
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert
CEO of KrungThai Asset Management
Chief Business Transformation Officer of Bumrungrad International Hospital
COO of Major Cineplex Group
CPO of Ascend Group
Deputy CEO of Centara Hotels & Resorts
Director of IT & Communication of IMPACT Exhibition and Convention Centre, Bangkok, Thailand
Director of Operations of IMPACT Exhibition and Convention Centre, Bangkok, Thailand
Director, CRM & Customer Loyalty of Centara Hotels & Resorts
Director, Digital Center of Betagro
Founder & CEO of SILKSPAN
Group CIO of RMA Group
Head of Transformation of Krung Thai Bank
Hospital Director & Assistant CEO – Group 1 of Bangkok Hospital
Managing Director, eLogistics of True Corporation
SVP Service Design of Siam Commercial Bank
SVP, Innovation & Strategic Partnership of Sansiri
SVP, Operations of Dusit International
SVP, Team Head of Digital User Experience Design and Optimization of TMB Bank
VP of The Stock Exchange of Thailand
VP, Contact Centre of Bangkok Bank
VP, Operations of Compass Hospitality