Accelerating Transformation within Customer Experience
The modern customer now expects more from their service/product provider. They expect to be connected at all times, across all channels and seamlessly across all their devices and they expect it instantaneously.
In the age of hypercompetitive markets, companies who ignore these expectations do so at their own peril; in order to remain competitive, companies must compete on customer experience.
We are bringing together senior customer experience peers, operational leaders and executive decision-makers from large consumer-facing organization for drinks, dinner and discussion. We will be discussing:
How is digital transformation is changing the rules of the game with reference to customer experience
- How companies are adapting to these changes, who is doing it well and who is doing it badly.
- What are some of the common pitfalls companies are falling into as a result of these changes?
- Other CX related issues our room of peers are facing and currently going through.