The Ortus CX Network Dinner, Boston

An exclusive dinner discussion CX leaders within the Boston area

Hosted by [24]7.ai, The CX Dinner is set up to offer a relaxed and intimate forum for CX leaders within the Boston area.

Our discussions are very much inclusive and involve all the wealth of experience from the senior peers in the room.

You can find some pictures and videos of past events on our Instagram page: @ortus.club. All discussion abide by Chatham House Rules.

Current Attendees Include:

  • Global Director, Digital of Schneider Electric
  • Senior Director, Digital & Social Media Communications of Vertex Pharmaceuticals
  • Director, Digital Business Design of Schneider Electric
  • Managing Director, Global Head of Operations of State Street
  • Director Architecture & Strategy of Perkin Elmer Inc
  • Vice President, Enterprise and Service Provider Strategy and Solutions of Dell EMC
  • VP, Voice of Customer of Athena Health, inc.
  • EVP CPO of Iron Mountain
  • Senior VP of State Street
  • + other senior CX peers

Customer Experience leaders of prominent firms in Boston. Attendance is by invitation only and is complimentary for those invited.

Accelerating Transformation within Customer Experience

The modern customer now expects more from their service/product provider. They expect to be connected at all times, across all channels and seamlessly across all their devices and they expect it instantaneously. 

In the age of hypercompetitive markets, companies who ignore these expectations do so at their own peril; in order to remain competitive, companies must compete on customer experience.

We are bringing together senior customer experience peers, operational leaders and executive decision-makers from large consumer-facing organization for drinks, dinner and discussion. We will be discussing:

How is digital transformation is changing the rules of the game with reference to customer experience

  • How companies are adapting to these changes, who is doing it well and who is doing it badly.
  • What are some of the common pitfalls companies are falling into as a result of these changes?
  • Other CX related issues our room of peers are facing and currently going through.

6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from [24]7.ai
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

Menton Restaurant, 354 Congress St, Boston, MA 02210, USA

Tuesday, 26th of February 2019

Menton Restaurant, Boston

Apply to attend The CX Dinner. Please note that attendance is by invitation only and is complimentary for those invited.

Hosted by:

Jess CirciThe CX Dinner