The CX Dinner

An exclusive dinner discussion for C-level executives and CX leaders of prominent firms in Brisbane

The Future of Customer Experience in Australia

Creating a personalised service and delivering a seamless customer experience over multiple channels is something that consumers now expect from companies. With the amount of data available across all sectors, robotics and machine learning can play a key role in achieving customer loyalty.

Automating customer interactions by using bots to send out a returns policy, predicting whether a customer is at risk of having a bad experience or routing a customer request to the correct agent are all things that can be implemented to improve customer experience.

We will be discussing:

  • What are companies in Australia doing to bring omnichannel experiences to life?
  • What is the role of machine learning and data in developing trust and loyalty?
  • What are the best examples of companies that are doing CX really well?

6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Zendesk
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

Aria Restaurant

1 Eagle St, Brisbane City QLD 4000, Australia

Thursday, 25th of October 2018

Aria Restaurant, Brisbane

Attended by:

CIO of Michael Hill

CTO of Flight Centre Travel Group

Group Head of Digital Systems of Domino’s Pizza

Head of Customer & Marketing of QSuper Group

Head of Customer Experience Design of Auto & General

Head of Customer Solutions of Suncorp

Head of Customer Strategy of Queensland Urban Utilities

Head of Digital Experience and Engagement of Credit Union Australia

Head of Member Experience of Credit Union Australia

Head of UX of Youfoodz

Director, Experience Development of Tourism and Events Queensland

Director, Customer Insights of Wyndham Vacation Resorts Asia Pacific

Director, Transformer (Entrepreneurial Leadership) of Bond University

Associate Director of BDO in Australia

General Manager of IT of Amart Furniture

General Manager Customer Strategy of Bank of Queensland

General Manager Member Development of RACQ

General Manager Strategy and Improvement in Technology of Tabcorp

Senior Manager of eCommerce of EB Games Australia

Manager, Customer Insights & Experience of Virgin Australia

Manager, Customer Solutions and Experience of Bingle

Manager, ICT Program and Portfolio of Arrow Energy

Hosted by:

Jess CirciThe CX Dinner