The CX Dinner

An exclusive dinner discussion for C-level executives and CX leaders of prominent firms in Hong Kong

The Future of Customer Experience in Hong Kong

Creating a personalised service and delivering a seamless customer experience over multiple channels is something that consumers now expect from companies. With the amount of data available across all sectors, robotics and machine learning can play a key role in achieving customer loyalty.

Automating customer interactions by using bots to send out a returns policy, predicting whether a customer is at risk of having a bad experience or routing a customer request to the correct agent are all things that can be implemented to improve customer experience.

We will be discussing:

  • What are companies in Hong Kong doing to bring omnichannel experiences to life?
  • What is the role of machine learning and data in developing trust and loyalty?
  • What are the best examples of companies that are doing CX really well?

6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Zendesk
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert

AnOther Place

5/F, Sea View Estate Block C, 8 Watson Road, Tin Hau, North Point, Hong Kong

Thursday, 1st of November 2018

AnOther Place

Attended by:

President of City Super

CEO of Bossini

CEO of G2000 and K11 Concepts

Co-Owner and Head of Digital of HK Broadband

Assistant VP, Digital Commerce of FWD

Chief Digital Officer of A.S. Watson Group

Chief Digital Officer of Principal Financial Group

Regional Head of IT of DHL Supply Chain

Head of Branding & Research and Development of Maxim’s Group

Head of CX of Pure Group

Head of Digital Experience of Sun Life Financial

Head Of Digital of Swire Properties

Head of IT of Jebsen & Co.

Head of Office Marketing of Swire Properties

Head, Digital Distribution Asia of Sun Life Financial

Senior Director of UPS Supply Chain Solutions

Director of Digital Transformation & Innovation of Lane Crawford

General Manager of HK Express

Hosted by:

Jess CirciThe CX Dinner