The Future of Customer Experience in Hong Kong
Creating a personalised service and delivering a seamless customer experience over multiple channels is something that consumers now expect from companies. With the amount of data available across all sectors, robotics and machine learning can play a key role in achieving customer loyalty.
Automating customer interactions by using bots to send out a returns policy, predicting whether a customer is at risk of having a bad experience or routing a customer request to the correct agent are all things that can be implemented to improve customer experience.
We will be discussing:
- What are companies in Hong Kong doing to bring omnichannel experiences to life?
- What is the role of machine learning and data in developing trust and loyalty?
- What are the best examples of companies that are doing CX really well?
6:30 pm: Arrival of guests and reception
7:00 pm: Welcome by The Ortus Club and short address from Zendesk
7:10 pm: Discussion instigated by the moderator and continued by the group
7:45 pm: Starters served
8:00 pm: Discussion brought to a close and guests are encouraged to continue networking
9:00 pm: Change of seats before dessert
5/F, Sea View Estate Block C, 8 Watson Road, Tin Hau, North Point, Hong Kong
President of City Super
CEO of Bossini
CEO of G2000 and K11 Concepts
Co-Owner and Head of Digital of HK Broadband
Assistant VP, Digital Commerce of FWD
Chief Digital Officer of A.S. Watson Group
Chief Digital Officer of Principal Financial Group
Regional Head of IT of DHL Supply Chain
Head of Branding & Research and Development of Maxim’s Group
Head of CX of Pure Group
Head of Digital Experience of Sun Life Financial
Head Of Digital of Swire Properties
Head of IT of Jebsen & Co.
Head of Office Marketing of Swire Properties
Head, Digital Distribution Asia of Sun Life Financial
Senior Director of UPS Supply Chain Solutions
Director of Digital Transformation & Innovation of Lane Crawford
General Manager of HK Express